Luis Ferrer | Page 7

Luis Ferrer and Tim Buti were great to work with. The Napelton Group is a great network of dealerships!!!! I would recommend them to everyone!!!! Napelton Group is a great network of dealerships!!!! I would recommend them to everyone!!!! More

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My husband and I traveled from Madison to purchase a new 4Runner during your Labor Day Sale. Our salesman was knowledgeable, pleasant and easy to work with. We were overall very pleased with the purchase pr 4Runner during your Labor Day Sale. Our salesman was knowledgeable, pleasant and easy to work with. We were overall very pleased with the purchase process. More

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Hello,Louie helped me purchase my Toyota Corolla Sport. Hello, Louie helped me purchase my Toyota Corolla Sport. He was SUPER helpful throughout the entire process and offered me a great experience! T Hello, Louie helped me purchase my Toyota Corolla Sport. He was SUPER helpful throughout the entire process and offered me a great experience! Tony Q More

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I had bought several Venza's in the past and he does great customer service and his willingness to go over and beyond the call of duty. He's so great to work with. great customer service and his willingness to go over and beyond the call of duty. He's so great to work with. More

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The process of purchasing a new vehicle that met the demands of our criteria exceeded our expectations. Luis was delightful, trustworthy & created an exemplary experience. demands of our criteria exceeded our expectations. Luis was delightful, trustworthy & created an exemplary experience. More

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Luis Ferrer was excellent. The service, the attention, the explanation, the details. I will do business with him again. The dealership is modern and nice. the explanation, the details. I will do business with him again. The dealership is modern and nice. More

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Bought a used Jeep with the help of Luis Ferrer and I couldn’t be happier! Very friendly and helpful! Will be recommending this place! couldn’t be happier! Very friendly and helpful! Will be recommending this place! More

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A true "experience" at this dealership. Two weeks ago, I went to the dealership to look at Rav4s. I had been scouring the internet for several days on this model and watched many auto deal Two weeks ago, I went to the dealership to look at Rav4s. I had been scouring the internet for several days on this model and watched many auto dealer insider videos on how to find out what these rides were really worth as well as how to negotiate a fair car deal. There were 3 that I was interested in and met with Tony Rebich and Eric Glenn to take a test drive. When asked, Toney gave me the car fax on all 3 without any hesitation. Test drive was good, vehicle was good. Price was about $1500 more than I'd hoped but I was hoping to negotiate. Met with Mr. Glenn again after the test drive. He showed very little interest in my offer and claimed they were already priced to sell. Since there seemed to be no apparent room to go lower, I test drove a lesser model (LE). When I offered what I thought to be a reasonable starting price on that one he said, "I don't think you understand how car buying works." I had offered $831 less than the asking price with my first bid. He indicated that there was almost no room to meet my number on that car either. I thanked Mr. Glenn and Mr. Rebich and left. That evening I watched a video that mentioned it had become a dealer's market due to inventory and demand. Sure enough, within an hour of watching that video I searched the vehicles I was looking at that day and they went up in price by approx. $500 due to market fluctuation. Just my luck eh? 9:20pm that night I get a phone call. It was Mark Krochmal calling to thank me for coming into the dealership that day. He said that he regretted that we could not come to a deal and hoped that I would consider Toyota of Brookfield again in the future. I thanked him for his call. Five minutes after that another rep. from the dealership called. The young lady on the phone who's name I cannot remember, asked if I'd be interested in coming back the next day to further discuss the vehicles and price and perhaps, we could make a deal. I thanked her and agreed to come back the next day. Showed up at noon then next day and was met by Luis Ferrer. Mr. Ferrer tried to help me find out who had called the night before (young lady) but since I didn't remember her name, he couldn't do much in that regard. He asked about what I had been there the day before and I told him the basics. I gave him the stock number for the cars that I had been looking at and he said he would assist me. We got to numbers and I went up $500 in my initial offer. He came back after talking to "management" and said no. They were not going to move from the current numbers. He did his best to explain about the previous evening's price increase and the current market. I had with me all my paperwork from the previous days attempt and asked if they would at least honor the price quoted on the internet the day before on the lesser of the two vehicles. He came back again with an no. He talked with me some more and then took one last offer on yet the third vehicle I'd been interested in that I was given an "incentive to come in price on". I had it printed out with me and it said on the paperwork that the price was good until the very day I was there trying to negotiate a purchase. He actually took my paperwork with him this time and came back with a "No, they won't." No one from the management team came out to talk or attempt to negotiate with me during that wasted visit and I left the dealership feeling insulted and ignored. Mr. Ferrer on the other hand, was a gentleman and I thank him for his time and effort. So where does that leave me? Out on time, gas (45 minutes each way) and without a vehicle that I was prepared to buy that day. The dealership led me to believe that they wanted to “deal”. They did not and they wouldn’t even honor their own previous price that was still in effect. Now, in retrospect I’ve relearned a good lesson and I will use that as I go forward in the car buying experience. Thanks for the lesson Toyota of Brookfield. More

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Ryan was very friendly, and helped us when we picked up our new vehicle. He picked up where our original salesperson left off, without a hitch. Thank you for your efficiency and thoroughness. our new vehicle. He picked up where our original salesperson left off, without a hitch. Thank you for your efficiency and thoroughness. More

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Purchased a 2017 rav4 today! Without Luis Ferrer help it wouldn’t of happened!! Amazing customer service and he goes above and beyond. An amazing salesman with an awesome personality! Would highly recommend wouldn’t of happened!! Amazing customer service and he goes above and beyond. An amazing salesman with an awesome personality! Would highly recommend him 😁 More

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