Luis Gomez | Page 2

A very clean, friendly and welcoming environment. Bilingual and friendly staff to answer all your questions. Bilingual and friendly staff to answer all your questions. More

by SOTOJ1122 Verified Customer Verified Customer

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I received a called from Honda DTLA saying that my car is ready for pick up. When I got there, one of the service guys told me to wait in a certain spot and they’re going to bring my car down. 30 mins pass a ready for pick up. When I got there, one of the service guys told me to wait in a certain spot and they’re going to bring my car down. 30 mins pass and nothing. After 45mins passed, I went to a worker to ask about what happened with my car and that’s when they told me they lost the key of my car. They’re very unprofessional. Instead of making me wait in total of 2 hours not counting the time my car was getting fixed to mentioned to me that they lost my key and they’re going to get me a new one. Instead they laugh and didn’t care for making me wait 2 hours when I got there to pick up my car. I went with the manager and director and they didn’t care they just said “get her a key” instead of saying “sorry for any inconvenience will get you a key asap”. More

by BRENDAAGUIRRE355 Verified Customer Verified Customer

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The dealership is clearly doing their job when it comes to customers service and doing their homework to follow through with their customers. to customers service and doing their homework to follow through with their customers. More

by PARDO-CLAUDIA Verified Customer Verified Customer

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Amazing customer service always provide great communication skills and will do anything to satisfy your visit communication skills and will do anything to satisfy your visit More

by Diana Dolores Verified Customer Verified Customer

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I work across the street at the BMO Stadium , i arrived at 7:20am without an appointment I didn’t get seen until 8:50am ended up leaving my car for an oil change only but I left the dealership at 9:30am by at 7:20am without an appointment I didn’t get seen until 8:50am ended up leaving my car for an oil change only but I left the dealership at 9:30am by the time I was waiting the appointment line didn’t have any cars waiting to be serviced. Just thought it was an unnecessary wait due to how much staff you have on site . More

by Noel Verified Customer Verified Customer

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Their service was fast and they didn’t pressure me into getting other services for my car! getting other services for my car! More

by 42Diana42 Verified Customer Verified Customer

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All personal andservice was realy good. Thankyou . I will recomend to my friends to come to Honda of Downtown LA. Thankyou . I will recomend to my friends to come to Honda of Downtown LA. More

by ljavier717 Verified Customer Verified Customer

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Good service punctual though it was a bit of a wait got my car within estimated time. my car within estimated time. More

by guerrerojoceline@yahoo.com Verified Customer Verified Customer

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From the receptionist to the mechanics everyone was knowledgeable and nice, loved how they broke down the costs of the repairs and tuneup of my 2020 Pilot. knowledgeable and nice, loved how they broke down the costs of the repairs and tuneup of my 2020 Pilot. More

by chewwybean Verified Customer Verified Customer

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The dealership was quick and efficient. My rep was good with setting expectations and following up, as expected. My rep was good with setting expectations and following up, as expected. More

by cleophusbankston Verified Customer Verified Customer

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