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Luis Jimenez

Overview Reviews (343)

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Luis Jimenez

Luis Jimenez | Page 12

Service Advisor

Faulkner Buick GMC West Chester, INC.

705 Autopark Blvd.
West Chester, PA 19382

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4.5

343 Reviews

Overview Reviews (343)

4.5

343 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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343 Reviews of Luis Jimenez

April 11, 2024

Dealership Rating

Employee Rating

The service team is always friendly and informative. I am kept aware of the progress of my service. The team listens to my concerns and helps me to find a resolution. I will continue to use Faulkner for I am kept aware of the progress of my service. The team listens to my concerns and helps me to find a resolution. I will continue to use Faulkner for my vehicle maintenance, care and purchases. More

by HOCKEYMOM48JJ

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Leslie Hurst, Bernard Gunn, Rusty Miller

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Apr 12, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, Hockeymom! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

April 11, 2024

Dealership Rating

Employee Rating

Very helpful, friendly and accommodating. Definitely would recommend using them. Consistent high quality of service Definitely would recommend using them. Consistent high quality of service More

by lcole2812

Verified Customer

Service Price Transparency

Workmanship

Service Time

Recommend Dealer

Yes

Other Employees Tagged: Employy name

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Apr 12, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate your excellent review! It's great to hear you receive consistent high quality service during your visits. We hope to see you again soon.

April 04, 2024

Dealership Rating

Employee Rating

Service was completed as expected and in a timely manner. Good communication throughout service. Waiting area clean. Good communication throughout service. Waiting area clean. More

by TFILLIPPO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, TFillippo! We're always here to help if anything else comes up!

April 03, 2024

Dealership Rating

Employee Rating

It was a smooth process. Car was ready when promised. Please stop asking for more words. Car was ready when promised. Please stop asking for more words. More

by Thecabreys

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Luis Jimenez

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Apr 03, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the review regarding our service department. We are happy to hear you had a smooth process with our team! We apologize if you find our review process to be too much.

April 03, 2024

Dealership Rating

Employee Rating

Luis was very courteous and got our vehicle serviced promptly. He was also helpful because he pointed out some things that we should consider getting serviced for our truck. We decided to get that servi promptly. He was also helpful because he pointed out some things that we should consider getting serviced for our truck. We decided to get that service work done and we are glad we did the truck is in great shape. Pete Smith. More

by pete smith

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 03, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks Pete, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

April 03, 2024

Dealership Rating

Employee Rating

Very good ? ? Service has always been excellent when I bring all of my cars in for service ? Service has always been excellent when I bring all of my cars in for service More

by GDIROCCO

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Luis Jimenez

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Apr 03, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your continued loyalty to our dealership. It means a great deal to us that we have earned your business over all these years.

March 31, 2024

Dealership Rating

Employee Rating

They were able to schedule quickly, performed accessories installation perfectly, and checked with me on a few decisions that had to be made. Awesome crew! installation perfectly, and checked with me on a few decisions that had to be made. Awesome crew! More

by STEVEFROMTHEBURBS

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Luis Jimenez

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Apr 01, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, Steve! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

March 31, 2024

Dealership Rating

Employee Rating

Good service and reasonable wait time. Reasonable cost and good warranty service as well ! Reasonable cost and good warranty service as well ! More

by rpcroff

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Luis Jimenez

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Apr 01, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

March 30, 2024

Dealership Rating

Employee Rating

Problem resolution required repeat visits and escalated bills. Waited long times for offered ride service. Bad experience overall. bills. Waited long times for offered ride service. Bad experience overall. More

by ROAKESIII

Verified Customer

Recommend Dealer

Other Employees Tagged: Luis Jimenez

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March 30, 2024

Dealership Rating

Employee Rating

Nice that rides were provided but long waits for the driver. Good overall experience with service. driver. Good overall experience with service. More

by ROAKESIII

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Luis Jimenez

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Apr 01, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Roakes! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.