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Luis Jimenez
Luis Jimenez at Faulkner Buick GMC West Chester, INC.

Luis Jimenez | Page 21

Service Advisor

Faulkner Buick GMC West Chester, INC.

705 Autopark Blvd.
West Chester, PA 19382

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4.5
343 Reviews
4.5

343 Reviews

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343 Reviews of Luis Jimenez

November 05, 2023

Dealership Rating
Employee Rating

Luiz was very attentive and communicated very well with me. I appreciate the good service! More

by DAVENGLISH
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
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Nov 08, 2023

Faulkner Buick GMC West Chester, INC. responded

Dave, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

November 04, 2023

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Employee Rating

Very professional, courteous, and timely. I was there at 715 am and he helped me immediately. More

by JOHNSARDELLA
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Workmanship
Service Time
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Recommend Dealer
Yes
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Nov 08, 2023

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, John! We're always here to help if anything else comes up!

November 04, 2023

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Employee Rating

Had a recall for passenger side airbag on 2013 GMC sierra. Made the call they got me in the next day. I appreciate all the help in the truck came back washed very impressed. More

by Dreambikeworks
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 08, 2023

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the wonderful review! Our entire team really appreciates it! Let us know if we can help with anything else!

November 02, 2023

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Employee Rating

Leslie is the best! Got me in for a flat tire when I was losing pressure rapidly. More

by MIKEKANDCHRIS
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst, Rusty Miller

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Nov 03, 2023

Faulkner Buick GMC West Chester, INC. responded

MIKEKANDCHRIS, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

November 02, 2023

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Employee Rating

askes for estimate on roof rack, never received it for some reason didn't come with car More

by TIPPYJUNIOR
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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November 02, 2023

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Employee Rating

Attentive to my concerns——professional bearing—-pleasant personality—-explained problems and needs clearly—an asset More

by RAVINESP4
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
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Nov 03, 2023

Faulkner Buick GMC West Chester, INC. responded

Thank you for the kind words, RAVINESP4. We are alarmed by the overall rating, is there anything we could have done to provide a better experience?

November 01, 2023

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Employee Rating

Great service and friendly staff Job was completed in good time and the wait time was short Recommend this be your next stop ! More

by CONNOLLYCONTRACTORSINC
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst, Bernard Gunn, Rusty Miller , Tiffani Wynn

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Nov 02, 2023

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

November 01, 2023

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Employee Rating

I had a 11. 15 appt and didn't get out till 12.20. Just seem a little long. More

by skeeter24
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst

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Nov 02, 2023

Faulkner Buick GMC West Chester, INC. responded

We apologize if you feel your appointment took too long, Skeeter. Please reach out to a team member if you would like to discuss anything more.

October 29, 2023

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Employee Rating

They are always efficient and provide straightforward communication on the needs related to our vehicle. More

by LMB
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Oct 30, 2023

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, LMB! Please let us know if we can do anything else to help!

October 28, 2023

Dealership Rating
Employee Rating

Luis is the best! He is caring and does the best for you every time. More

by Vettevader
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst, Bernard Gunn, Rusty Miller

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Oct 30, 2023

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, Vettevader! We're always here to help if anything else comes up!

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