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Luis Jimenez
Luis Jimenez at Faulkner Buick GMC West Chester, INC.
Refer Me

Luis Jimenez | Page 24

Service Advisor

Faulkner Buick GMC West Chester, INC.

705 Autopark Blvd.
West Chester, PA 19382

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4.5
277 Reviews
4.5

277 Reviews

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277 Reviews of Luis Jimenez

August 23, 2023

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Employee Rating

The service waiting area is spacious for customers and staff were all pleasant and helpful. More

by MAVEN1939
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Tom Delgott , Joe Demarco

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Sep 05, 2023

Faulkner Buick GMC West Chester, INC. responded

We are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

August 23, 2023

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Employee Rating

Leslie is always gracious, accommodating, and gets me in and out which I appreciate. However, I called the operator to make an appointment for an oil change and inspection and was not able to get one for More

by MIKEKANDCHRIS
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst, Rusty Miller

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Sep 06, 2023

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to share your positive experience with us. We appreciate your feedback and are glad to hear that you had a great experience with our business. We apologize for the miscommunication with our business during your follow-up. We will review your comments with our management team to make sure scheduling is quick and easy.

August 23, 2023

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The dealership is great. The work was finished in excellent time and everyone we dealt with was very helpful More

by CJHARKMARK
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Recommend Dealer
Yes
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Sep 06, 2023

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the wonderful review, CJHARKMARK! Our team really appreciates it! Let us know if we can help with anything else!

August 22, 2023

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Battery $89, wheels recalibrated $175? ???? Have no idea what this is! Taken for a ride!!!! Not asked before work was done. Asked for battery only!!! More

by Hayjude69
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst

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Sep 05, 2023

Faulkner Buick GMC West Chester, INC. responded

Hayjude, thank you for the review and we apologize for your most recent experience. We are sorry if you feel our pricing for our batteries and wheel recalibration is too high. We will review your comments with our management team to remain as competitively priced as we can. Your feedback is appreciated.

August 22, 2023

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Employee Rating

The service staff is beyond excellent! I will recommend Faulkner service dept to all my friends and family! More

by GUNNLABS4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst, Bernard Gunn, Rusty Miller , Tiffani Wynn

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Sep 05, 2023

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to share your feedback. We are delighted to hear that you found our service staff to be excellent! We appreciate your recommendation!

August 22, 2023

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Oil change and tire rotation. As usual team did a great job while I waited More

by KEITHMANDIA
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Recommend Dealer
Yes
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Sep 05, 2023

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle, Keith. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

August 22, 2023

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Employee Rating

From Rusty at intake to Luis who kept me updated and the woman (cant recall het name) at checkout, all were professional and courteous good team! More

by PEGHEWITTDANGELO
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rusty Miller , Woman at check out too

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Sep 06, 2023

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the recommendation. Our team at Faulkner Buick GMC of West Chester values your feedback and looks forward to seeing you again soon.

August 21, 2023

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Employee Rating

Fast service and great communication about repairs. They are accommodating and repairs are always done well. Comfortable environment to wait in also! More

by EILEENMESI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rusty Miller , Tiffani Wynn

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Aug 22, 2023

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Eileen! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

August 19, 2023

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Employee Rating

Luis was a good sales/tech rep. Showed me options for items I wanted to buy to put on my truck. More

by Dervdad
Workmanship
Service Time
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Recommend Dealer
Yes
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Aug 22, 2023

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Dervdad! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

August 19, 2023

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Employee Rating

Everyone is professional and efficient. Maybe some drinks and snacks for those waiting would be nice. More

by BFalynn
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst

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Aug 22, 2023

Faulkner Buick GMC West Chester, INC. responded

BFalynn, thank you for the kind review regarding our dealership! We will take your comments into consideration to make the wait more comfortable for our customers.

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