Luis Jimenez
Luis Jimenez at Faulkner Buick GMC West Chester, INC.

Luis Jimenez | Page 25

Service Advisor

Faulkner Buick GMC West Chester, INC.

705 Autopark Blvd.
West Chester, PA 19382

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4.5
343 Reviews
4.5

343 Reviews

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343 Reviews of Luis Jimenez

October 01, 2023

Dealership Rating
Employee Rating

Service department is overly expensive and tries to trick you into getting repairs done that you done need. I was told I needed some repair in the rear of my vehicle for $700 that was a requirement for ins More

by SAMANTHAMILLER41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

September 30, 2023

Dealership Rating
Employee Rating

Service issue that should have been completed under warranty, the dealer did not think so, even though they couldn’t tell me why. More

by WAYNE34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

September 29, 2023

Dealership Rating
Employee Rating

Poor customer service from initial set up to completion. Sent email to service mgr with no response. Also sent email to general manager with no response. They lost a customer More

by Eswjo1056
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bernard Gunn , Tiffani Wynn

September 28, 2023

Dealership Rating
Employee Rating

Always super accommodating, friendly and thorough! Kudos to all the wonderful staff at your facility. More

by AMCQ2829
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst

Sep 29, 2023

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

September 28, 2023

Dealership Rating
Employee Rating

He’s not very friendly. Didn’t even say thank you. Thankfully I won’t have to deal with him anymore. More

by Paul
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

September 23, 2023

Dealership Rating
Employee Rating

The dealership is very nice and the staff is very friendly and knowledgeable. Overall a nice place to shop for a car. More

by KCON380
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 29, 2023

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, KCON! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

September 23, 2023

Dealership Rating
Employee Rating

Always pleasant and courageous. Very efficient and on time with work, make an appointment and your vehicle will be taken More

by BTCT1100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 29, 2023

Faulkner Buick GMC West Chester, INC. responded

Thanks for sharing your experience with us, BTCT! If there is anything else we can do to help just let us know! Have a great day!

September 22, 2023

Dealership Rating
Employee Rating

Faulkner GMC service department has always serviced me wit fantastical service. Highly recommend them for your vehicle needs. More

by richardttrautman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst, Bernard Gunn, Rusty Miller , Tiffani Wynn

Sep 29, 2023

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, Richard! We're always here to help if anything else comes up!

September 18, 2023

Dealership Rating
Employee Rating

I always appreciate everything you do, you guys are the best Stew Senior Service Manager-Carshop More

by SSENIOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 19, 2023

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

September 18, 2023

Dealership Rating
Employee Rating

I was disappointed with the service as they cracked my dashboard and claimed it was already there. More

by Louise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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