Luis Jimenez | Page 25

I like that he sent a video Liked that the car was washed Disappointed that they don’t vacuum the inside washed Disappointed that they don’t vacuum the inside More

by TONIALEXANDER5 Verified Customer Verified Customer

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Provide quick service with no hard sell for extra work. Handled my warranty claim without any problems Handled my warranty claim without any problems More

by DCMCINTYRE Verified Customer Verified Customer

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Leslie and the service team did a great job! They quickly handled my oil change and had the car ready at time requested. They also quickly resolved 2 other minor issues I had. They quickly handled my oil change and had the car ready at time requested. They also quickly resolved 2 other minor issues I had. More

by juliewnorton Verified Customer Verified Customer

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Very disappointed in Faulkner of west Chester. Service was not completed upon arrival. Detailing agents were left in car. Updates were not performed on vehicle, high scratch mark in the rear quar Service was not completed upon arrival. Detailing agents were left in car. Updates were not performed on vehicle, high scratch mark in the rear quarter panel, seat belt cover from ceiling was at the bottom of the seat belt . I have never had to check my car before. Service manager was eating lunch and would not leave his lunch to take care of my complaint then drove my car to my house and never came to the door. More

by Jjer07081013 Verified Customer Verified Customer

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Attentive to my emergency tire service needs even though I did not have a reservation. I did not have a reservation. More

by DONALDANDERSON1207 Verified Customer Verified Customer

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Luis is great but the dealership management needs LOTS of work.... Needs better sourcing for parts & better loaner/rental options. work.... Needs better sourcing for parts & better loaner/rental options. More

by lidia0 Verified Customer Verified Customer

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First time visit to Faulkner due to a recall and from appointment call to completion of work was excellent. Smooth process and will start to take my GMC vehicle for all future issues. appointment call to completion of work was excellent. Smooth process and will start to take my GMC vehicle for all future issues. More

by TCOLEMAN6 Verified Customer Verified Customer

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The staff is friendly but the service time is excessive. It takes 3 hours for a tire rotation and oil change. At a mechanic this service is 40 minutes. If the team is overbooked or running behind, notify th It takes 3 hours for a tire rotation and oil change. At a mechanic this service is 40 minutes. If the team is overbooked or running behind, notify the customer. Otherwise, the customer experience detracts from the value of using the dealer's service and giving the dealer more mechanical work to complete. More

by DONBEAN4 Verified Customer Verified Customer

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Great communication with excellent customer care skills. thanks for making the visit as easy as possible thanks for making the visit as easy as possible More

by BUZZIMJTIC Verified Customer Verified Customer

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Ken in Sales and Luis in service have been a great experience, including the service of my Tahoe. experience, including the service of my Tahoe. More

by tclaffey Verified Customer Verified Customer

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