Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Luis Jimenez
Luis Jimenez at Faulkner Buick GMC West Chester, INC.
Refer Me

Luis Jimenez | Page 27

Service Advisor

Faulkner Buick GMC West Chester, INC.

705 Autopark Blvd.
West Chester, PA 19382

Contact Me
4.6
272 Reviews
4.6

272 Reviews

Write a Review

272 Reviews of Luis Jimenez

August 04, 2023

Dealership Rating
Employee Rating

Great people to work with. Always take care of me. That’s why I keep coming back More

by RSKOG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Aug 11, 2023

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, RSKOG! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

August 01, 2023

Dealership Rating
Employee Rating

Luis is always professional, kind and informative. He keeps you advised of your wait time. More

by PEGHEWITTDANGELO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst

Helpful
Report | Print
Aug 15, 2023

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

August 01, 2023

Dealership Rating
Employee Rating

Very poor customer service. Dealership did not contact me one time. I had to always reach out to them to get any kind of information. If they were upfront with me to begin with More

by Steve.spoto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Helpful
Report | Print
Aug 15, 2023

Faulkner Buick GMC West Chester, INC. responded

We apologize for your experience with us, Steve. We take all our feedback very seriously, and we’d like to do our best to fix this issue for you. Please feel free to contact us at (610) 492-7109 and ask for one of our managers so they can help correct this situation. Thank you for bringing this to our attention.

August 01, 2023

Dealership Rating
Employee Rating

They always do a really nice job. I especially like the express detail. The call center seems to really call me often especially since we have multiple vehicles that gets to be a bit More

by Nate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Simonelli

Helpful
Report | Print
Aug 15, 2023

Faulkner Buick GMC West Chester, INC. responded

Thank you for the excellent review, Nate! We apologize for the often communication, we will be sure to fix this to ensure we are not contacting you too often. Thank you for bringing this to our attention.

August 01, 2023

Dealership Rating
Employee Rating

Great quick service as always, the team is knowledgeable and friendly we have been coming here for years More

by GPATTONJR35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst, Rusty Miller

Helpful
Report | Print
Aug 15, 2023

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

July 29, 2023

Dealership Rating
Employee Rating

Great service, they have shuttle to take me home , and they fixed the truck perfectly and quickly. Highly recommend More

by nissanron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Aug 15, 2023

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, nissanron! Please let us know if we can do anything else to help!

July 27, 2023

Dealership Rating
Employee Rating

People are easy to deal with and the service team has always been fair and responsive. More

by JAMES.WATSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Aug 16, 2023

Faulkner Buick GMC West Chester, INC. responded

Thank you for trusting us with your vehicle's maintenance needs and making Faulkner Buick GMC of West Chester your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop, James!

July 25, 2023

Dealership Rating
Employee Rating

They have always provided us with great service on our two vehicles. We recommend their service department. More

by JOEDOYLE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst, Bernard Gunn, Rusty Miller , Tiffani Wynn

Helpful
Report | Print
Jul 25, 2023

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Joe! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

July 23, 2023

Dealership Rating
Employee Rating

Have always had a great experience for over 30 years… great salespeople, excellent service. High quality and value all around! More

by TJRUSSO1200
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Simonelli, Perry Bonifazi, Leslie Hurst , Joe DeMarco in finance

Helpful
Report | Print
Jul 24, 2023

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the positive review of Faulkner Buick GMC of West Chester! We appreciate your feedback, and hope to see you again soon.

July 21, 2023

Dealership Rating
Employee Rating

The service was super good compared to my original General Motors Dealership. I will continue to have service to my vehicle done there. Much Appreciated. More

by Tyes2006actl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryant Pullins, Rusty Miller

Helpful
Report | Print
Jul 24, 2023

Faulkner Buick GMC West Chester, INC. responded

Hi Tyes, thanks for the recommendation. Our team at Faulkner Buick GMC of West Chester values your feedback and looks forward to seeing you again soon.

1
...
26
27
28

Dealership Inventory (77 Vehicles)

new 2024 GMC Sierra 1500 car, priced at $80,040
2024 GMC Sierra 1500
new
Titanium Rush Metallic exterior
Automatic
Four-wheel Drive
$80,040
View Details
new 2024 GMC Terrain car, priced at $39,235
2024 GMC Terrain
new
Summit White exterior
Automatic
All-wheel Drive
$39,235
View Details
new 2024 GMC Sierra 1500 car, priced at $65,450
2024 GMC Sierra 1500
new
Onyx Black exterior
Automatic
Four-wheel Drive
$65,450
View Details
new 2024 Buick Encore GX car, priced at $37,660
2024 Buick Encore GX
new
Moonstone Gray Metallic exterior
Automatic
All-wheel Drive
$37,660
View Details
new 2024 Buick Envista car, priced at $26,620
2024 Buick Envista
new
Ocean Blue Metallic exterior
Automatic
Front-wheel Drive
$26,620
View Details
new 2024 GMC HUMMER EV SUV car, priced at $140,295
2024 GMC HUMMER EV SUV
new
Neptune Blue Matte exterior
Automatic
Four-wheel Drive
$140,295
View Details
View All Inventory