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Luis Jimenez
Luis Jimenez at Faulkner Buick GMC West Chester, INC.

Luis Jimenez | Page 29

Service Advisor

Faulkner Buick GMC West Chester, INC.

705 Autopark Blvd.
West Chester, PA 19382

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4.5
343 Reviews
4.5

343 Reviews

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343 Reviews of Luis Jimenez

September 01, 2023

Dealership Rating
Employee Rating

Luis is always professional and works to resolve issues quickly. I find the dealership more expensive for the value with their ability to fix issues in one visit inconsistent. More

by Jen R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst

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Sep 06, 2023

Faulkner Buick GMC West Chester, INC. responded

Hi Jen, thank you for the kind review regarding Luis. We apologize if you found our pricing to be inconsistent compared to prior service visits. Please reach out to our team to discuss this further if you wish.

August 31, 2023

Dealership Rating
Employee Rating

It was easy to make the appointment and they were very efficient with my time. More

by Terrier9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 31, 2023

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

August 30, 2023

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Employee Rating

Professional. Good communication. Extended warranty work completed in a timely fashion. I will be back. More

by JOANCLEAVER
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 06, 2023

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Joan! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

August 30, 2023

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Employee Rating

Everything is working fine ant this point and they kept me informed throughout the process. More

by Stf0018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 31, 2023

Faulkner Buick GMC West Chester, INC. responded

We are so excited to hear about your great experience. Remember to give us a call anytime if you have any questions, and thank you again for trusting us with your business.

August 30, 2023

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Employee Rating

Service was done on time and I received several status updates and videos. Overall great experience More

by ARHRZIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 31, 2023

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, ARHRZIC! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

August 29, 2023

Dealership Rating
Employee Rating

Got to service and stated I had an emergency to get it done asap, Luis helped to get my service done asap and I was able to get what I needed done. And they washed my truck. Ty! More

by ANDREWJRAPP2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 31, 2023

Faulkner Buick GMC West Chester, INC. responded

Thank you for trusting us with your vehicle's maintenance needs and making Faulkner Buick GMC of West Chester your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

August 29, 2023

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Employee Rating

Excellent Service and communication throughout the process, would recommend this place again to anyone looking for legit service. Thanks More

by WHITE CHEVY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 30, 2023

Faulkner Buick GMC West Chester, INC. responded

Hi WHITE CHEVY, thanks for the recommendation. Our team at Faulkner Buick GMC of West Chester values your feedback and looks forward to seeing you again soon.

August 28, 2023

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Employee Rating

She was pleasant, friendly, and helpful. She kept me in the loop with what was going on with my car. More

by Stef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst

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Aug 30, 2023

Faulkner Buick GMC West Chester, INC. responded

Stef, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

August 26, 2023

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Employee Rating

Faulkner in West Chester has fantastic service! Be sure to check them out, Luis is service is awesome! More

by DMAST1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 28, 2023

Faulkner Buick GMC West Chester, INC. responded

We are so excited to hear about your great experience. Remember to give us a call anytime if you have any questions, and thank you again for trusting us with your business.

August 25, 2023

Dealership Rating
Employee Rating

It took quite long to get an oil change and we left the car but it took all day until late afternoon until they got to it. Service said they were backed up. More

by GUTJM06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryant Pullins, Magali Declet, Leslie Hurst, Bernard Gunn

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Sep 05, 2023

Faulkner Buick GMC West Chester, INC. responded

GUTJM, thank you for leaving a review regarding our service department. We are sorry to hear your vehicle took too long and we were backed up during your appointment. We aim to offer top-notch service and we realize we missed the mark here. Please reach out to our team if you would like to discuss anything further.

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