Luis Jimenez
Luis Jimenez at Faulkner Buick GMC West Chester, INC.

Luis Jimenez | Page 30

Service Advisor

Faulkner Buick GMC West Chester, INC.

705 Autopark Blvd.
West Chester, PA 19382

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4.5
343 Reviews
4.5

343 Reviews

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343 Reviews of Luis Jimenez

August 25, 2023

Dealership Rating
Employee Rating

They’re service deputies excellent work and I would recommend them to anyone thanks thanks More

by Tmoruzzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst, Bernard Gunn, Rusty Miller , Tiffani Wynn

Sep 06, 2023

Faulkner Buick GMC West Chester, INC. responded

We are so excited to hear about your great experience. Remember to give us a call anytime if you have any questions, and thank you again for trusting us with your business.

August 25, 2023

Dealership Rating
Employee Rating

First time here and very impressed! They took me in first time customer no problem. More

by Ajsundo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 06, 2023

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to share your positive experience with us. We appreciate your feedback and are glad to hear that you had a great experience with our business.

August 25, 2023

Dealership Rating
Employee Rating

Service writer forgot some stuff I mentioned but Service Manager Bernie got it done for me while I waited which was great! More

by miller19063
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 06, 2023

Faulkner Buick GMC West Chester, INC. responded

Miller, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

August 24, 2023

Dealership Rating
Employee Rating

We have purchased cars at Faulkner and have always used their service organizations. Appointments are always on time. Services requested are completed in the time frame projected by Faulkner. Unexpected is More

by JOEDOYLE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Cutler, Bernard Gunn , Joe Demarco

Sep 06, 2023

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Joe! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

August 24, 2023

Dealership Rating
Employee Rating

They attempted to upsell the entire time. They said I should buy a new number for $3,000. My bumber has no damage. I wouldn’t use this dealer again because of their tactics. I have purch More

by JDOUGHERTY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 05, 2023

Faulkner Buick GMC West Chester, INC. responded

JDOUGHERTY, we apologize for your experience with us. Customer service is our top priority, and we’d like to do our best to correct this situation. Please feel free to call us at (610) 492-7109 and speak to one of our managers so they can assist you. We appreciate your feedback.

August 23, 2023

Dealership Rating
Employee Rating

The dealership is great. The work was finished in excellent time and everyone we dealt with was very helpful More

by CJHARKMARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 06, 2023

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the wonderful review, CJHARKMARK! Our team really appreciates it! Let us know if we can help with anything else!

August 23, 2023

Dealership Rating
Employee Rating

Very efficient personnel, cheerful, & willing to assist customer at a drop of a hat ! Bravo ! More

by Giuseppe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rusty Miller

Sep 06, 2023

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, Giuseppe! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

August 23, 2023

Dealership Rating
Employee Rating

Leslie is always gracious, accommodating, and gets me in and out which I appreciate. However, I called the operator to make an appointment for an oil change and inspection and was not able to get one for More

by MIKEKANDCHRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst, Rusty Miller

Sep 06, 2023

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to share your positive experience with us. We appreciate your feedback and are glad to hear that you had a great experience with our business. We apologize for the miscommunication with our business during your follow-up. We will review your comments with our management team to make sure scheduling is quick and easy.

August 23, 2023

Dealership Rating
Employee Rating

The service waiting area is spacious for customers and staff were all pleasant and helpful. More

by MAVEN1939
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Delgott , Joe Demarco

Sep 05, 2023

Faulkner Buick GMC West Chester, INC. responded

We are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

August 22, 2023

Dealership Rating
Employee Rating

From Rusty at intake to Luis who kept me updated and the woman (cant recall het name) at checkout, all were professional and courteous good team! More

by PEGHEWITTDANGELO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rusty Miller , Woman at check out too

Sep 06, 2023

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the recommendation. Our team at Faulkner Buick GMC of West Chester values your feedback and looks forward to seeing you again soon.

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