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Luis Jimenez
Luis Jimenez at Faulkner Buick GMC West Chester, INC.

Luis Jimenez | Page 31

Service Advisor

Faulkner Buick GMC West Chester, INC.

705 Autopark Blvd.
West Chester, PA 19382

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4.5
343 Reviews
4.5

343 Reviews

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343 Reviews of Luis Jimenez

August 22, 2023

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Employee Rating

Battery $89, wheels recalibrated $175? ???? Have no idea what this is! Taken for a ride!!!! Not asked before work was done. Asked for battery only!!! More

by Hayjude69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst

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Sep 05, 2023

Faulkner Buick GMC West Chester, INC. responded

Hayjude, thank you for the review and we apologize for your most recent experience. We are sorry if you feel our pricing for our batteries and wheel recalibration is too high. We will review your comments with our management team to remain as competitively priced as we can. Your feedback is appreciated.

August 22, 2023

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Oil change and tire rotation. As usual team did a great job while I waited More

by KEITHMANDIA
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Recommend Dealer
Yes
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Sep 05, 2023

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle, Keith. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

August 22, 2023

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The service staff is beyond excellent! I will recommend Faulkner service dept to all my friends and family! More

by GUNNLABS4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst, Bernard Gunn, Rusty Miller , Tiffani Wynn

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Sep 05, 2023

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to share your feedback. We are delighted to hear that you found our service staff to be excellent! We appreciate your recommendation!

August 21, 2023

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Fast service and great communication about repairs. They are accommodating and repairs are always done well. Comfortable environment to wait in also! More

by EILEENMESI
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Rusty Miller , Tiffani Wynn

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Aug 22, 2023

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Eileen! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

August 19, 2023

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They did ṅot top off or check my vehicles fluids. I went home found out there was no window washer solution in the. Resvoir. Ihad to go back the next to have this rectified. More

by K_HERM
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 22, 2023

Faulkner Buick GMC West Chester, INC. responded

K_HERM, we apologize for not topping off your vehicle fluids. We are sorry for any inconvenience caused by your return, if you would like to discuss anything further please reach out to us at (610) 492-7109.

August 19, 2023

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Everyone is professional and efficient. Maybe some drinks and snacks for those waiting would be nice. More

by BFalynn
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst

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Aug 22, 2023

Faulkner Buick GMC West Chester, INC. responded

BFalynn, thank you for the kind review regarding our dealership! We will take your comments into consideration to make the wait more comfortable for our customers.

August 19, 2023

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Luis was a good sales/tech rep. Showed me options for items I wanted to buy to put on my truck. More

by Dervdad
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 22, 2023

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Dervdad! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

August 19, 2023

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I brought my truck in for an air conditioning problem. They found out it was an emissions issue so it was fixed under warranty. More

by LKFhorse
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Yes
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August 19, 2023

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Louis is great about getting things done could be better at details Bryant is a great sales person More

by GUTJM
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst, Bernard Gunn

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August 19, 2023

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Always happy with the service and people are helpful and friendly. I always recommend to my friends More

by RALPH.BANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryant Pullins, Leslie Hurst

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Aug 22, 2023

Faulkner Buick GMC West Chester, INC. responded

Ralph, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

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