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Luis Jimenez
Luis Jimenez | Page 34
Service Advisor
Faulkner Buick GMC West Chester, INC.
705 Autopark Blvd.
West Chester, PA 19382
343 Reviews
343 Reviews
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343 Reviews of Luis Jimenez
August 04, 2023
I’m not typically one to write a poor review on a business or an individual, but this was/is the exception. I have had repetitive issues with the service department in particular - specifically the l business or an individual, but this was/is the exception. I have had repetitive issues with the service department in particular - specifically the lack of customer service skills and customer service training. I brought my truck in for a “check engine light” assessment and intervention multiple times within a 2-4 month period. I can understand when timing is problematic and the particular issue is not evident on evaluation of the vehicle; however, the absolute lack of explanation, the overt laziness in assessment and diagnostics, and the condescending responses from this particular employee are the reasons that I will not seek service from this business in the future. I don’t feel that I can trust this service department with my vehicle, and I would not recommend seeking their advice or service to friends or family in the area. More
by Himmeled
Verified Customer
August 01, 2023
Great quick service as always, the team is knowledgeable and friendly we have been coming here for years and friendly we have been coming here for years More
by GPATTONJR35
Other Employees Tagged: Leslie Hurst, Rusty Miller
August 01, 2023
They always do a really nice job. I especially like the express detail. The call center seems to really call me often especially since we have multiple vehicles that gets to be a bit I especially like the express detail. The call center seems to really call me often especially since we have multiple vehicles that gets to be a bit much but otherwise they are great. More
by Nate
Other Employees Tagged: John Simonelli
August 01, 2023
Very poor customer service. Dealership did not contact me one time. I had to always reach out to them to get any kind of information. If they were upfront with me to begin with Dealership did not contact me one time. I had to always reach out to them to get any kind of information. If they were upfront with me to begin with and let me know, there was a problem I could’ve resolved it. I will drive even further to get my vehicle serviced. The service center did not start working on my van until 2 days after the scheduled appointment because the service manager called out . Why is there no back up plan for someone calling in sick ? This was poor planning on the dealerships part and very poor customer service More
by Steve.spoto
August 01, 2023
Luis is always professional, kind and informative. He keeps you advised of your wait time. He keeps you advised of your wait time. More
by PEGHEWITTDANGELO
Other Employees Tagged: Leslie Hurst
July 25, 2023
They have always provided us with great service on our two vehicles. We recommend their service department. two vehicles. We recommend their service department. More
by JOEDOYLE3
Other Employees Tagged: Leslie Hurst, Bernard Gunn, Rusty Miller , Tiffani Wynn
July 23, 2023
Have always had a great experience for over 30 years… great salespeople, excellent service. High quality and value all around! great salespeople, excellent service. High quality and value all around! More
by TJRUSSO1200
Other Employees Tagged: John Simonelli, Perry Bonifazi, Leslie Hurst , Joe DeMarco in finance
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