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Luis Jimenez
Luis Jimenez at Faulkner Buick GMC West Chester, INC.

Luis Jimenez | Page 33

Service Advisor

Faulkner Buick GMC West Chester, INC.

705 Autopark Blvd.
West Chester, PA 19382

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4.5
343 Reviews
4.5

343 Reviews

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343 Reviews of Luis Jimenez

August 15, 2023

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Employee Rating

Attentive to my emergency tire service needs even though I did not have a reservation. More

by DONALDANDERSON1207
Service Price Transparency
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Recommend Dealer
Yes
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Aug 16, 2023

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Donald! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

August 14, 2023

Dealership Rating
Employee Rating

Luis is great but the dealership management needs LOTS of work.... Needs better sourcing for parts & better loaner/rental options. More

by lidia0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John Simonelli, Leslie Hurst, Bernard Gunn, Rusty Miller , Tiffani Wynn

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Aug 16, 2023

Faulkner Buick GMC West Chester, INC. responded

Lidia, we apologize for the lack of parts sourcing and loaner/rental options provided. We will share your comments with our management team in efforts to improve these areas and offer a better customer experience. We appreciate you bringing this to our attention.

August 14, 2023

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First time visit to Faulkner due to a recall and from appointment call to completion of work was excellent. Smooth process and will start to take my GMC vehicle for all future issues. More

by TCOLEMAN6
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 16, 2023

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

August 12, 2023

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The staff is friendly but the service time is excessive. It takes 3 hours for a tire rotation and oil change. At a mechanic this service is 40 minutes. If the team is overbooked or running behind, notify th More

by DONBEAN4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 15, 2023

Faulkner Buick GMC West Chester, INC. responded

DONBEAN, we apologize for the service time you have recently experienced. We will be sure to use better communication when it comes to service time. If you would like to discuss these matters further, please reach out to our Service Manager at (610) 492-7109. We appreciate your feedback.

August 09, 2023

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Employee Rating

Great communication with excellent customer care skills. thanks for making the visit as easy as possible More

by BUZZIMJTIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rusty Miller

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Aug 10, 2023

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

August 08, 2023

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Employee Rating

Ken in Sales and Luis in service have been a great experience, including the service of my Tahoe. More

by tclaffey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst

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Aug 10, 2023

Faulkner Buick GMC West Chester, INC. responded

Our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

August 06, 2023

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Lewis was wonderful so Patient knowledgeable and helpful He is a true gentleman and is excellent at providing customer service More

by Sazappy
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Service Time
Service Communication
Recommend Dealer
Yes
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Aug 11, 2023

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, Sazappy! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

August 06, 2023

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Employee Rating

I'd like a dealership it was quick and easy and painless. Customer service was great. Even though I waited for 2 hours I was completely comfortable the atmosphere was great. More

by graj12869
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst

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Aug 10, 2023

Faulkner Buick GMC West Chester, INC. responded

Thank you for trusting us with your vehicle's maintenance needs and making Faulkner Buick GMC of West Chester your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop, graj!

August 05, 2023

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Employee Rating

Great Service, friendly people they work with my busy schedule for service. I highly recommend More

by BRAE2
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Service Time
Service Communication
Recommend Dealer
Yes
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Aug 11, 2023

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, BRAE! We're always here to help if anything else comes up!

August 05, 2023

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Employee Rating

They are a very good service department. They are very knowledgeable and friendly. They are very good and quick. Thank you More

by lukin1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 10, 2023

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

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