Luis Jimenez
Luis Jimenez at Faulkner Buick GMC West Chester, INC.

Luis Jimenez | Page 8

Service Advisor

Faulkner Buick GMC West Chester, INC.

705 Autopark Blvd.
West Chester, PA 19382

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4.5
343 Reviews
4.5

343 Reviews

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343 Reviews of Luis Jimenez

May 29, 2024

Dealership Rating
Employee Rating

Waste of time, overcharge prices. ..that's why the warranty insurance don't cover their charges. More

by Cesar
Service Price Transparency
Workmanship
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Recommend Dealer
No

May 26, 2024

Dealership Rating
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professional, they listen, they explain, not pushy, so thankful for sales staff and maintenance overall a very good experience More

by LIWHITMORE
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
May 28, 2024

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

May 25, 2024

Dealership Rating
Employee Rating

Kid friendly, love the courtesy wash. Prices are inline with expectations. Brought my kids (6 & 4) and they had a blast. More

by Shawn M.
Service Price Transparency
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Recommend Dealer
Yes
May 28, 2024

Faulkner Buick GMC West Chester, INC. responded

We are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

May 24, 2024

Dealership Rating
Employee Rating

Great communication, comfortable waiting area, quality service. I have been happy with the team at Faulkner More

by MARKGNILSON
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst

May 24, 2024

Faulkner Buick GMC West Chester, INC. responded

Mark, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

May 23, 2024

Dealership Rating
Employee Rating

SLOW made me wait way too long for a simple task and didnt give me my change when i paid for it because you didnt have in in the register More

by BNICHOLSON4185
Service Price Transparency
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Recommend Dealer
No

May 22, 2024

Dealership Rating
Employee Rating

Louis is doing a great job within the boundaries the dealership gives him. However, the dealership should be more flexible in its policies More

by tgcoleman
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Rusty Miller

May 23, 2024

Faulkner Buick GMC West Chester, INC. responded

Thank you for the kind review regarding Luis, tgcoleman. We really appreciate it!

May 21, 2024

Dealership Rating
Employee Rating

Great organization. Every aspect of what they do is easy and well done. I highly recommend this team. More

by Rgibbons99
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst

May 23, 2024

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

May 21, 2024

Dealership Rating
Employee Rating

Luis was honest and up front with our ridiculous situation. He did everything that he could for us. More

by PJDUGGER1529
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst

May 23, 2024

Faulkner Buick GMC West Chester, INC. responded

PJ, we apologize to hear about your situation but we are glad Luis could help you as much as he could! Please reach out if we can help with anything more.

May 17, 2024

Dealership Rating
Employee Rating

Dependable timely service at a fair price, honest, easy to deal with; no problems here; have been a customer for 25+ years. More

by CNQANDVLQ
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
May 17, 2024

Faulkner Buick GMC West Chester, INC. responded

Thank you for your continued loyalty to our dealership. It means a great deal to us that we have earned your business over all these years. Congratulations!

May 16, 2024

Dealership Rating
Employee Rating

They are always quick, convenient, and accommodating. Top notch service. I love how easy you can set an appointment. If you have to wait they make sure you aren’t there all day. More

by MARKPATRICK.ROCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst, Bernard Gunn

May 17, 2024

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, Mark Patrick! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

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