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Luis Jimenez

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Luis Jimenez

Luis Jimenez | Page 9

Service Advisor

Faulkner Buick GMC West Chester, INC.

705 Autopark Blvd.
West Chester, PA 19382

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4.5

343 Reviews

Overview Reviews (343)

4.5

343 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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343 Reviews of Luis Jimenez

May 15, 2024

Dealership Rating

Employee Rating

Welcoming service and friendly staff. Took care of my concern and had me back on the road in no time. I would recommend family and friends to this dealer. Took care of my concern and had me back on the road in no time. I would recommend family and friends to this dealer. More

by VINCAV0907

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Simonelli, Michael Strohmetz, Leslie Hurst, David Cutler, Dave McQuiston, Bernard Gunn, Rusty Miller , Robert Jackson

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May 16, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

May 15, 2024

Dealership Rating

Employee Rating

Friendly service, done quickly. Reasonable price for oil and filter change and tire rotation with internet coupon Reasonable price for oil and filter change and tire rotation with internet coupon More

by ritamariel

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 16, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Rita! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

May 15, 2024

Dealership Rating

Employee Rating

Can Fox News in waiting room. Nothing but propaganda and lies being served by them. Luiz and his coworkers are very friendly. It’s a shame to damper that with the Fox xx while w Nothing but propaganda and lies being served by them. Luiz and his coworkers are very friendly. It’s a shame to damper that with the Fox xx while waiting for service to be completed. More

by CATHY.CODDING

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 16, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for leaving a review, Cathy! We apologize you did not like the channel that was on, you can always ask to change the channel!

May 14, 2024

Dealership Rating

Employee Rating

The service department could not have been nicer. They were very knowledgeable about the issues with my car. They were very knowledgeable about the issues with my car. More

by tintinha

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Leslie Hurst

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May 15, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks tintinha, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

May 14, 2024

Dealership Rating

Employee Rating

Understanding, kind, patient, and informative. My car had gotten shoved ontop of their existing schedule with a surprise tow from nowhere! The team took it right in, stayed in touch with me and ba My car had gotten shoved ontop of their existing schedule with a surprise tow from nowhere! The team took it right in, stayed in touch with me and back in my driveway before the week was out! Thanks, you guys rock!! More

by Chica1211

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Leslie Hurst, Bernard Gunn, Rusty Miller

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May 14, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for trusting us with your vehicle's maintenance needs and making Faulkner Buick GMC of West Chester your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

May 11, 2024

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Employee Rating

I always have an enjoyable visit to Faulkner West Chester, that’s why they will always get my business Chester, that’s why they will always get my business More

by Mdud73

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 13, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Mdud! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

May 10, 2024

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Employee Rating

Easy to schedule and quick service. I would use this dealer again if i need service again. I would use this dealer again if i need service again. More

by DREW41876

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 13, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, Drew! Please let us know if we can do anything else to help!

May 08, 2024

Dealership Rating

Employee Rating

Excellent service. Kind and helpful. Pricy but gets the job done right the first time. Kind and helpful. Pricy but gets the job done right the first time. More

by Pharrisonjr11

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Leslie Hurst

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May 09, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

May 07, 2024

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Team was excellent! Service was done quick and efficiently. I could not recommend them enough! Service was done quick and efficiently. I could not recommend them enough! More

by CALVIN

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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May 08, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, Calvin! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

May 07, 2024

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Employee Rating

I don’t know if he was having an off day when I was in as he is usually very friendly. This day he came out to let me know about my battery and as I was asking him questions he seemed annoyed I was asking q he is usually very friendly. This day he came out to let me know about my battery and as I was asking him questions he seemed annoyed I was asking questions and he said we aren’t diagnosing it. Just rubbed me the wrong way. Other than that all was ok. More

by CITIGIRLSUNSHINE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Recommend Dealer

Yes

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