Luis "Lu" Fragozo

We set out this morning looking for a reliable car and I’m happy to say that we found it. Jesus Was fantastic and extremely professional. Highly recommend. Thanks again. I’m happy to say that we found it. Jesus Was fantastic and extremely professional. Highly recommend. Thanks again. More

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Never had such a wonderful experience with a dealership before. Just got in a car accident and was dreading the process of getting another vehicle. Ray took one of the worst times in my life and made it an before. Just got in a car accident and was dreading the process of getting another vehicle. Ray took one of the worst times in my life and made it an easy, non stressful experience. Much appreciation for Ray and this dealership! If you’re looking for a car, go see Ray and let all your worries go! More

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Luis and Lu went above and beyond to make this experience a stellar one. Luis has top-notch communication and customer service skills. I, myself, have visited car lots before with high-pressure sales staff t a stellar one. Luis has top-notch communication and customer service skills. I, myself, have visited car lots before with high-pressure sales staff that have made me run far away from that pressure. Royal's philosophy has sold me on this dealership. Whether it's another Kia, or another vehicle, our first choice will be Royal and Luis. Being treated like family, with dignity, respect, and a warm smile, Royal Auto Group is the way to go. Thank you all, especially Luis and Lu! More

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Luis Torres and Lu Fragozo were amazing at doing everything in their power to help My family and I secure our dream vehicle with Royal Kia of Tucson. They were extremely communicative with every pr everything in their power to help My family and I secure our dream vehicle with Royal Kia of Tucson. They were extremely communicative with every process from start to finish. Even when we thought we weren't going to get a car they continued and persisted to keep trying for us which finally landed us the vehicle we wanted. They have an amazing Center there at Royal Kia of Tucson and their staff is extremely polite and very professional. Almost everything was done before we even got to the center and it was very quickly signed and finished within a couple of hours of us getting there and driving off with our new vehicle. We've now had our vehicle for about 5 days and it's been absolutely amazing. I highly recommend you go see Royal Kia of Tucson and give Luis Torres your business because he is a xxxx of a guy and he will not try to sell you something you cannot afford. Oh I got to mention there forever warranty if you go get a car from them and you keep everything up on it like you're supposed to you have a forever warranty bumper to bumper from Royal Kia of Tucson only. Thank you again Luis Torres and Lu Fragozo you guys were awesome to work with and I can't wait to see you again when I come to get the vehicle maintenance. More

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My family has purchased over 10 vehicles from Royal Kia. We have had multiple sales consultants and have always been incredibly happy. Jesus has been the best! Thank you Royal Kia and thank you Jesus!!! We have had multiple sales consultants and have always been incredibly happy. Jesus has been the best! Thank you Royal Kia and thank you Jesus!!! More

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Royal Kia I drove the Teebird for 16 years. It was time to retire her for we can use only. Choosing a new car took me a very long time. I decided a Kia soul wo I drove the Teebird for 16 years. It was time to retire her for we can use only. Choosing a new car took me a very long time. I decided a Kia soul would be the right fit. Lou was very welcoming. He introduced us to Bryce Devers. Bryce was very professional and very knowledgeable about your product. He walked me through every part of the deal. He was adorable. I would definitely recommend Royal Kia.P.S. I love my car. More

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Turned car buying from a nightmare to a blessing I went to almost every car dealership in Tucson except for the Nissan dealership before I ended up at Royal Kia. Bryce was out front greeted me and he I went to almost every car dealership in Tucson except for the Nissan dealership before I ended up at Royal Kia. Bryce was out front greeted me and helped make my experience fun like car buying is supposed to be. I let him know what vehicle I was already interested in. (After looking at their excellent website.) And within 20 minutes of me being at the dealership the car was pulled up front so that I could test drive it. Bryce was very knowledgeable and I was able to get ahold of him every time I called. Lou helped out in every way that he could and even though Bryce was off work when I actually came in to purchase my vehicle Ruben was an excellent person to deal with as well. I ended up purchasing my 2011 Volkswagen Jetta with confidence! All three of them work together as a team to get me into the vehicle that I wanted to purchase that other dealerships told me didn't exist. All in all this is got to be one of the most amazing dealerships in Tucson and I've been to nearly all of them. Not only do I give them 5 stars but I recommend this dealership to anyone and everyone. So much so that my wife even bought a car the very next day!! Where one was very helpful and was awesome to deal with as well. I just want to say thank you to all the guys who helped me and my wife purchase are brand new cars and that all of you guys were absolutely amazing!!! More

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KIAtastic!!! Melissa Shelly is an amazing person. She and Lu went above and beyond to make the customer happy! We have come to Melissa for two cars now, and will b Melissa Shelly is an amazing person. She and Lu went above and beyond to make the customer happy! We have come to Melissa for two cars now, and will be back for another in the future!! More

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Easy and low pressure The experience was very positive and low pressure. We got what we wanted for a fair price. Everyone was easy to work with and friendly The experience was very positive and low pressure. We got what we wanted for a fair price. Everyone was easy to work with and friendly More

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Ariel was fantastic! Very friendly and funny! Made the whole process smooth and took care of us! Thanks Ariel for a beautiful new car for our growing family! Very friendly and funny! Made the whole process smooth and took care of us! Thanks Ariel for a beautiful new car for our growing family! More

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