Luis "Lu" Fragozo | Page 5

I can't thank Lu enough for the experience I had purchasing my vehicle. My old car was totaled by a fire and I had to find something. The last time I had been to a dealership was in 1975! Warnings w purchasing my vehicle. My old car was totaled by a fire and I had to find something. The last time I had been to a dealership was in 1975! Warnings were coming in from well meaning friends, careful..take someone with you..aargh, they will change prices on you, good guy vs bad guy. I assumed incorrectly that I would have to purchase an '07 or older. I warned Lu ahead of time that I might be a bit emotional (still raw from losing my old car) and he treated me with the utmost respect and professsionalism. After discussing my financial situation he assured me that I could afford something newer than an '07.SERIOUSLY? He was so right. I am now a proud owner of a 2012 Toyota Camry that I am enjoying immensely.Peace of mind knowing I can drive to see my grandbabies and not worry anymore about breakdowns or having to drive home before dark. It was the first car I looked at and test drove. I was sold. It took less than an hour to wrap it up. I am trying to convince my Phoenix relatives to check out Royal Kia next time they want to buy a vehicle. And to ask for LU! More

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Being handicapped and dealing with a new issue, of not walking to well. I called Royal Kia and was directed to Lu Fragazo. I explained to him that I was interested in, a newer, lower mileage Kia Sorento. walking to well. I called Royal Kia and was directed to Lu Fragazo. I explained to him that I was interested in, a newer, lower mileage Kia Sorento. That's all it took. Lu was right on it, he was so very pleasant and helpful. He called me and emailed me many different options. By the time I was ready to go my husband was on vacation and he was patient until he returned. When we went to look/purchase a car, Lu was leaving for vacation, we were introduced to Joe S. the Sales Manager and Paul Juell. They took over seamlessly, and we finished the deal without Lu. I was so surprised at the end when I received the most gorgeous dozen of red roses. What a beautiful way to end a car deal! Lu, Paul & Joe were very helpful. We got exactly what we wanted and could afford. One very happy new Kia owner. You can't go wrong with Royal Kia on Speedway! More

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I have always dreaded car dealerships, until now! They don't work on commission so the experience is totally different than anything I have ever experienced. This company just wants you to find the right don't work on commission so the experience is totally different than anything I have ever experienced. This company just wants you to find the right car and be happy! We had researched the car we wanted prior to our visit and when we arrived we were able to test drive it immediately. The whole process took very little time and I drove off with my new (used) car the next day. We bought a Prius and discovered the following day that the 12v battery was bad, their service department not only replaced the battery same day but also at no cost to us. Lu Fragozo was an exceptional sales/finance person (they don't hand you off after you decide to purchase) who made the whole experience one that I will never forget. Not only did I get a "surprise" when I purchased the car but I also received a thank you card and a birthday card from the dealer. This is a company that truly cares! More

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My experience was the best we ever had in buying a car My experience was the best we ever had in buying a car kevin and his crew was very nice and kind to us. he took care of everything and i mean every My experience was the best we ever had in buying a car kevin and his crew was very nice and kind to us. he took care of everything and i mean everything perfectly. We felt no pressure or sales hype going..everyone took care of us and they support my military service. They came in contact with was super nice.. thanks for such a positive experience...God bless you all. SGT Colon, Manuel US Army AGR Marana, AZ More

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I usually hate car salesmen. Lou was so different. What I liked about him was not pushy at all & spoke to me as a person. We were just looking at cars but wound up buying one. He was great to work with. liked about him was not pushy at all & spoke to me as a person. We were just looking at cars but wound up buying one. He was great to work with. More

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This buying experience was outstanding! Luis "Lu" Fragozo provided in-depth information regarding the Optima with no sales pressure. The sales process was organized and efficient. In a short per "Lu" Fragozo provided in-depth information regarding the Optima with no sales pressure. The sales process was organized and efficient. In a short period of time, we were able to drive a brand-new vehicle off the lot. Mr. Fragozo's personal attention, courtesy and knowledge serves Royal Kia well! We had been to previous dealerships and left feeling frustrated and deceived. It is a pleasure to say that changed when we walked into your dealership. Not only is your product (Kia Optima) outstanding but your sales process is to be commended. We have already shared our good impressions with family, friends and coworkers. David and Ruth Hansen More

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Both Lu and Eddie were professional,personable, and informative. Not to mention both are very sharp dressers! Anytime I asked Lu a question he made sure he found an answer for me. He was also very informative. Not to mention both are very sharp dressers! Anytime I asked Lu a question he made sure he found an answer for me. He was also very kind and hospitable. I felt very comfortable with his personality. Lu even came in early so I could complete the sale before I had to go to work that day. I did not feel like I had to fight for a fair price on the vehicle at any time. More

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I was very pleased with the service and knowledge that Lu was able to provide me. I came in on a Friday got all of my questions answered went home discused with my husband and went back on Saturday and purch was able to provide me. I came in on a Friday got all of my questions answered went home discused with my husband and went back on Saturday and purchased a new car. Lu was remarkable in every way. He was understanding of my needs as well as staying in line with the amount I wanted to spend. There was no back & forth let me see what I can do maybe we can do this etc. This was a refreshing way to purchase a car. Lu did all the calculations etc right there at his desk. He is very knowledgeable about his inventory which vehicles would fit into my budget new vs used He leaves no stone unturned. I would highly recommend that anyone looking for a new or used vehicle go in and see Lu. I know he has earned my trust and future business as well as me letting other people know how awsome he is. Too bad 5 is the highest ranking he can get. He certainly is a "10" in my book. Thanks Lu, Dawn More

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My experience buying my very first "brand new" car was absolutely the best car buying experience I've ever had. I am so glad I chose to make my new purchase at Royal Kia. Ken Lewis was so helpfu car was absolutely the best car buying experience I've ever had. I am so glad I chose to make my new purchase at Royal Kia. Ken Lewis was so helpful in making sure I didn't see anything that wasn't in my set budget, laying out all the details of pricing and in answering every last question I had. I've dealt with other dealerships when buying used cars and in all those experiences I've felt taken, pressured and didn't have that great feeling walking out the door. But this was my first time buying a "new" car for myself and I thought it was going to be even more scary. To my surprise the entire visit from beginning to end when I drove away from Royal Kia was completely pressure free, very pleasant and overall absolutely amazing. Boy did I feel so good knowing not only was I getting a great deal on a new vehicle for my family, but I didn't have to deal with all the hassle and pressure I'm so used to at other places. I'd say the folks at Royal Kia are really on to something by doing things different than other dealerships, keeping their standards high in how they treat their customers. I admire how they go out of their way to take time in really getting to know every customer and their needs and providing an overall pleasant buying experience. Thanks Royal Kia!! More

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They made buying a car a pleasant experience! Lu was great along with Trey. We worked with them for about 4 months before we bought a car rather than an SUV. The mileage is great along with the car. great along with Trey. We worked with them for about 4 months before we bought a car rather than an SUV. The mileage is great along with the car. More

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