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Luis "Lu" Fragozo
54 Reviews
Luis Fragozo has been with Royal Automotive Group since 2010. What he enjoys most about working for Royal is "meeting people from all different walks of life because everyone has a story to tell". His favorite types of car are classic cars from the 60's and earlier. He once had a 1969 Chevy Impala. The best way Luis describes himself as "fun and out going. Maybe a little to laid back at times." He enjoys spending his free-time with his kids and playing outdoors. His a big sports fan and loves watching which ever sport is on. His favorite sports are football and basketball, and enjoys playing both. His favorite team is the Oakland Raiders (NFL). In his own words, he believes Royal is different than other dealerships because,"we listen to our customer's needs."
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54 Reviews of Luis "Lu" Fragozo
March 28, 2012
My experience buying my very first "brand new" car was absolutely the best car buying experience I've ever had. I am so glad I chose to make my new purchase at Royal Kia. Ken Lewis was so helpfu car was absolutely the best car buying experience I've ever had. I am so glad I chose to make my new purchase at Royal Kia. Ken Lewis was so helpful in making sure I didn't see anything that wasn't in my set budget, laying out all the details of pricing and in answering every last question I had. I've dealt with other dealerships when buying used cars and in all those experiences I've felt taken, pressured and didn't have that great feeling walking out the door. But this was my first time buying a "new" car for myself and I thought it was going to be even more scary. To my surprise the entire visit from beginning to end when I drove away from Royal Kia was completely pressure free, very pleasant and overall absolutely amazing. Boy did I feel so good knowing not only was I getting a great deal on a new vehicle for my family, but I didn't have to deal with all the hassle and pressure I'm so used to at other places. I'd say the folks at Royal Kia are really on to something by doing things different than other dealerships, keeping their standards high in how they treat their customers. I admire how they go out of their way to take time in really getting to know every customer and their needs and providing an overall pleasant buying experience. Thanks Royal Kia!! More
by apqkia
December 01, 2011
They made buying a car a pleasant experience! Lu was great along with Trey. We worked with them for about 4 months before we bought a car rather than an SUV. The mileage is great along with the car. great along with Trey. We worked with them for about 4 months before we bought a car rather than an SUV. The mileage is great along with the car. More
by stoceks
Other Employees Tagged: Luis Fragozo
November 27, 2011
Amazing difference between Lu (and the financing gentleman who was also extremely helpful) and the folks at other dealers we went to. We will return. gentleman who was also extremely helpful) and the folks at other dealers we went to. We will return. More
by samebrown
Other Employees Tagged: Lu
November 06, 2011
This is the 2nd Kia purchased from Royal. I really like the atmosphere, non-pressured sales approach in buying a car. I have bought a car from another dealer before where it took HOURS and you just wanted the atmosphere, non-pressured sales approach in buying a car. I have bought a car from another dealer before where it took HOURS and you just wanted to leave. Very comfortable with Royal.. Luis was very knowledgeable and relaxed in our dealings. Trey also was there when needed, and was just as easy to deal with. More
by seahag
Other Employees Tagged: Luis Fragozo; Trey Jefferson
