Luis "Lu" Fragozo | Page 6

This buying experience was outstanding! Luis "Lu" Fragozo provided in-depth information regarding the Optima with no sales pressure. The sales process was organized and efficient. In a short per "Lu" Fragozo provided in-depth information regarding the Optima with no sales pressure. The sales process was organized and efficient. In a short period of time, we were able to drive a brand-new vehicle off the lot. Mr. Fragozo's personal attention, courtesy and knowledge serves Royal Kia well! We had been to previous dealerships and left feeling frustrated and deceived. It is a pleasure to say that changed when we walked into your dealership. Not only is your product (Kia Optima) outstanding but your sales process is to be commended. We have already shared our good impressions with family, friends and coworkers. David and Ruth Hansen More

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Both Lu and Eddie were professional,personable, and informative. Not to mention both are very sharp dressers! Anytime I asked Lu a question he made sure he found an answer for me. He was also very informative. Not to mention both are very sharp dressers! Anytime I asked Lu a question he made sure he found an answer for me. He was also very kind and hospitable. I felt very comfortable with his personality. Lu even came in early so I could complete the sale before I had to go to work that day. I did not feel like I had to fight for a fair price on the vehicle at any time. More

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I was very pleased with the service and knowledge that Lu was able to provide me. I came in on a Friday got all of my questions answered went home discused with my husband and went back on Saturday and purch was able to provide me. I came in on a Friday got all of my questions answered went home discused with my husband and went back on Saturday and purchased a new car. Lu was remarkable in every way. He was understanding of my needs as well as staying in line with the amount I wanted to spend. There was no back & forth let me see what I can do maybe we can do this etc. This was a refreshing way to purchase a car. Lu did all the calculations etc right there at his desk. He is very knowledgeable about his inventory which vehicles would fit into my budget new vs used He leaves no stone unturned. I would highly recommend that anyone looking for a new or used vehicle go in and see Lu. I know he has earned my trust and future business as well as me letting other people know how awsome he is. Too bad 5 is the highest ranking he can get. He certainly is a "10" in my book. Thanks Lu, Dawn More

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My experience buying my very first "brand new" car was absolutely the best car buying experience I've ever had. I am so glad I chose to make my new purchase at Royal Kia. Ken Lewis was so helpfu car was absolutely the best car buying experience I've ever had. I am so glad I chose to make my new purchase at Royal Kia. Ken Lewis was so helpful in making sure I didn't see anything that wasn't in my set budget, laying out all the details of pricing and in answering every last question I had. I've dealt with other dealerships when buying used cars and in all those experiences I've felt taken, pressured and didn't have that great feeling walking out the door. But this was my first time buying a "new" car for myself and I thought it was going to be even more scary. To my surprise the entire visit from beginning to end when I drove away from Royal Kia was completely pressure free, very pleasant and overall absolutely amazing. Boy did I feel so good knowing not only was I getting a great deal on a new vehicle for my family, but I didn't have to deal with all the hassle and pressure I'm so used to at other places. I'd say the folks at Royal Kia are really on to something by doing things different than other dealerships, keeping their standards high in how they treat their customers. I admire how they go out of their way to take time in really getting to know every customer and their needs and providing an overall pleasant buying experience. Thanks Royal Kia!! More

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They made buying a car a pleasant experience! Lu was great along with Trey. We worked with them for about 4 months before we bought a car rather than an SUV. The mileage is great along with the car. great along with Trey. We worked with them for about 4 months before we bought a car rather than an SUV. The mileage is great along with the car. More

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Amazing difference between Lu (and the financing gentleman who was also extremely helpful) and the folks at other dealers we went to. We will return. gentleman who was also extremely helpful) and the folks at other dealers we went to. We will return. More

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This is the 2nd Kia purchased from Royal. I really like the atmosphere, non-pressured sales approach in buying a car. I have bought a car from another dealer before where it took HOURS and you just wanted the atmosphere, non-pressured sales approach in buying a car. I have bought a car from another dealer before where it took HOURS and you just wanted to leave. Very comfortable with Royal.. Luis was very knowledgeable and relaxed in our dealings. Trey also was there when needed, and was just as easy to deal with. More

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