Luis "Lu" Fragozo

We had a great experience working with Will! He was super helpful, patient, and never made us feel pressured. He made the whole process less stressful. We’re so happy with our new car and would He was super helpful, patient, and never made us feel pressured. He made the whole process less stressful. We’re so happy with our new car and would definitely recommend Will to anyone searching for a new vehicle! More

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Jesus was the absolute best! He was professional, knowledgeable and super sweet. Jesus even delivered my Telluride to me in NM and it arrived with a dozen roses :) He made thi He was professional, knowledgeable and super sweet. Jesus even delivered my Telluride to me in NM and it arrived with a dozen roses :) He made this transition super easy. I highly recommend Jesus and Royal Kia!! More

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This was the easiest car buying experience we have ever had. Thank you Fred and Garret for making it easy and painless. We highly recommend Royal Kia if you are looking for a new or pre owned car. had. Thank you Fred and Garret for making it easy and painless. We highly recommend Royal Kia if you are looking for a new or pre owned car. More

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When you walk into a dealership to make a purchase, you think pressure salespeople… not the case. My experience at Kia was above welcoming. Aaron is knowledgeable on all the new technology in their line up think pressure salespeople… not the case. My experience at Kia was above welcoming. Aaron is knowledgeable on all the new technology in their line ups. Made my car buying easy and stress free. More

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Jesus was a pleasure to work with. He made us feel very comfortable and made the vehicle purchasing process smooth and easy. There was no pressure at all to make a purchase, which we r He made us feel very comfortable and made the vehicle purchasing process smooth and easy. There was no pressure at all to make a purchase, which we really appreciated. We are very happy with the vehicle we chose and would highly recommend Jesus to anyone looking to buy their next vehicle. More

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I have been a Royal Kia customer since 2012, and today’s experience reminded me why I will never go anywhere else. My family has a deep history here; I’ve sent my children to Royal for their vehicles, and m experience reminded me why I will never go anywhere else. My family has a deep history here; I’ve sent my children to Royal for their vehicles, and my parents were loyal customers as well. Today, I traded in my Kia Soul for a 2024 Sportage EX, and the experience was simply world-class. I want to give a special thank you to Luis Fragozo and Leila Thompson for their initial help and for truly valuing my history with the Royal family. A very special shout-out goes to Jesus Camargo, who handled the final steps of my purchase. Jesus was simply outstanding—patient, professional, and so personable that I felt like I was making a new family friend. He made the entire process seamless and stress-free. It was also a pleasure to have the General Sales Manager, Beto Rodriguez, stop by to say hello. Having the leadership take the time to personally welcome a legacy customer really reinforces why this dealership is so special. I also want to recognize Arianna Sandoval in the service department. I came in earlier in the week for service, and she took such great care of me, ensuring my vehicle was in top shape for this transition. It’s rare to find a dealership where every department—from service to sales—operates with such high standards. Thank you also to Kevin Cravo for his leadership behind the scenes. From the fair trade-in value for my Soul to the final delivery, everything was handled with total transparency. If you want a dealership that treats you like a neighbor and respects your loyalty, go see the team at Royal Kia. I’m driving home today with a great new car and a very grateful heart! More

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We set out this morning looking for a reliable car and I’m happy to say that we found it. Jesus Was fantastic and extremely professional. Highly recommend. Thanks again. I’m happy to say that we found it. Jesus Was fantastic and extremely professional. Highly recommend. Thanks again. More

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Never had such a wonderful experience with a dealership before. Just got in a car accident and was dreading the process of getting another vehicle. Ray took one of the worst times in my life and made it an before. Just got in a car accident and was dreading the process of getting another vehicle. Ray took one of the worst times in my life and made it an easy, non stressful experience. Much appreciation for Ray and this dealership! If you’re looking for a car, go see Ray and let all your worries go! More

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Luis and Lu went above and beyond to make this experience a stellar one. Luis has top-notch communication and customer service skills. I, myself, have visited car lots before with high-pressure sales staff t a stellar one. Luis has top-notch communication and customer service skills. I, myself, have visited car lots before with high-pressure sales staff that have made me run far away from that pressure. Royal's philosophy has sold me on this dealership. Whether it's another Kia, or another vehicle, our first choice will be Royal and Luis. Being treated like family, with dignity, respect, and a warm smile, Royal Auto Group is the way to go. Thank you all, especially Luis and Lu! More

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Luis Torres and Lu Fragozo were amazing at doing everything in their power to help My family and I secure our dream vehicle with Royal Kia of Tucson. They were extremely communicative with every pr everything in their power to help My family and I secure our dream vehicle with Royal Kia of Tucson. They were extremely communicative with every process from start to finish. Even when we thought we weren't going to get a car they continued and persisted to keep trying for us which finally landed us the vehicle we wanted. They have an amazing Center there at Royal Kia of Tucson and their staff is extremely polite and very professional. Almost everything was done before we even got to the center and it was very quickly signed and finished within a couple of hours of us getting there and driving off with our new vehicle. We've now had our vehicle for about 5 days and it's been absolutely amazing. I highly recommend you go see Royal Kia of Tucson and give Luis Torres your business because he is a xxxx of a guy and he will not try to sell you something you cannot afford. Oh I got to mention there forever warranty if you go get a car from them and you keep everything up on it like you're supposed to you have a forever warranty bumper to bumper from Royal Kia of Tucson only. Thank you again Luis Torres and Lu Fragozo you guys were awesome to work with and I can't wait to see you again when I come to get the vehicle maintenance. More

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