Luis Pacheco | Page 3

My salesmen was great Thanks to my salesman he explained to me everything about the car thanks again everyone that I met with at the dealership was great thanks again Thanks to my salesman he explained to me everything about the car thanks again everyone that I met with at the dealership was great thanks again More

by RICHARDNEAL3 Verified Customer Verified Customer

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Lie upon lie, avoid this place Worst experience with sales rep Tom Verheck, used car manager Luis Pacheco, and finance manager. Was promised $1000 off, they would purchase my lease, Worst experience with sales rep Tom Verheck, used car manager Luis Pacheco, and finance manager. Was promised $1000 off, they would purchase my lease, my suburban was a Certified used with extended protection. None of that was true! They took my lease in as an early return leaving me to pay wear and tear now. They never gave me the $1000 off Luis Pacheco promised as he claimed Steve the owner told to give me. My sales rep completely misrepresented the entire deal and never ensured my vehicle was certified. In fact he told me to certify it would cost me $500 but they could wave it because I know the owner. GM said that was wrong because any car marked as CPO must be inspected before it is certified and it is at no cost to you. I had to take a day off to drop off my vehicle and lost it for a day to have the CPO processed as it should have been when the dealership took in the vehicle initially. The sales rep then never ensured I had two keys until I asked, he never activated my on star, Sirius radio, or signed the CPO documents. The finance guy admitted telling me he was factoring the $1000 off but still can’t show me where it came off. The sales rep doesn’t stand by his promises to make the lease go away, then they couldn’t figure out if the vehicle actually was certified even though it showed up on the GM website and their website as a CPO vehicle. Not to mention the vehicle was never cleaned on inside because as I pointed out to the sales rep and later a manager named Ryan the seat had nail polish stain and a popped stitch on seat. I only went to this place because the owner Steve Barna Sr. Is a friend of a family member and I spoke to him at her birthday party. He shook my hand when I came in and said they would take of me and he selected the sales rep who screwed me and introduced me to Luis the used car lot manager who promised me $1000 off to make the deal. Little did I know that no body actually respects the owner enough to follow through and make his customers happy. I will never advise anyone to visit this place. More

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Unethical, Unprofessional Sales Manager Is it common practice for the Sales Manager to sell a vehicle out from under the customer who is in negotiations with the Salesman and has put a depos Is it common practice for the Sales Manager to sell a vehicle out from under the customer who is in negotiations with the Salesman and has put a deposit down on that vehicle? I had an appointment to see and test drive this vehicle (which we did) this evening. The Salesman (John D.) was extremely professional, we discussed price, put down a deposit and another Salesman ran into the office we were in, grabbed the key (without John D's knowledge) and another customer took the same vehicle for a test ride while we signing off on the contract. I attempted to speak to the Sales Manager so he could explain to me what was going on and I had to wait for him to finish sealing the deal with the other customer....needless to say, we lost the truck. The Sales Manager is unethical and extremely unprofessional which affects Hawthorne Chevrolet's customers and salesman alike. My advice to the owner, you need to get a new Sales Manager, someone professional. More

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Crooked Dealer Don't buy a vehicle from this dealership. They are crooks. Sold my son a car that's not even legal to be driven on the street. When we reached out to Don't buy a vehicle from this dealership. They are crooks. Sold my son a car that's not even legal to be driven on the street. When we reached out to discuss they avoided calls for weeks, pushed us off to multiple folks and then said there was nothing they would do to help. Car was "as-is". Since when does "as is" mean can't be driven?? Will be going to Attorney General and a lawyer. More

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Nasty Experience To the Owners of the Hawthorne Chevrolet Dealership. I have just returned my end of lease Cruze to your dealership (8/23/17) and the experience was C To the Owners of the Hawthorne Chevrolet Dealership. I have just returned my end of lease Cruze to your dealership (8/23/17) and the experience was COMPLETELY DISTASTFUL for my Wife and I; I am writing this review in the hope that you as the Owners will correct the complete LACK of Customer Service exhibited by your Sales Manager, Mr. Frank Gaetano. Here is what happened: he (Frank) was completely uninviting when we entered the show room, no "hi", "how are you", "how can I help you". When I told him we had an end of lease return his attitude didn't improve any, he simply said I need the spare keys, which I gave him. I then noted that we had had the inspection done the day before and that I printed out the Inspection Report and had a question. He basically throw up his hands and said in nasty tone that is a third party and you'll have to take it up with them. I noted that my issue was that the inspection report states a trim piece was missing and charged me for it, even though I showed the trim piece to the inspector and he said to hand to the dealership which I was attempting to do. I asked him (Frank) if he would take responsible for taking custody of the trim piece and he basically said no, but I indicated that it is part of the vehicle that I was turning in. He (Frank) asked for the mileage and said about 13,000, he said in a nasty tone that he needed the exact mileage. I asked him if he would like me to go outside and get it off the vehicle which I did. I believe I am suppose to receive some sort of formal document from the Dealership that I turned in the vehicle and the exact mileage; all that he (Frank) gave me was the registration renewal form back with some notations handwritten on, it didn't even sign his name. Basically your Sales Manager has completely soured me on your Dealership and I will not only not be considering Hawthorne Chevy for any of my future automobile needs, but I will certainly recommend to anyone that asks me that they should seek other Dealerships. What should have been a very pleasant experience turned into a major #*@%. Hopefully as Owners you will live up to your advertisement as being Customer Focused and take appropriate action based on this review (complaint). p.s. I contacted the third party who removed the charge for the trim piece - they have in their records that the trim piece was handed to one Frank Gaetano. I'm confident that he (Frank) will have a completely different recollection of our encounter. That said, I'm an Eagle Scout and do not lie. I love giving positive feedback on Customer Service Surveys, and am delighted to give 5 stars, or 10's or whatever the metric is - the only reason I gave you one star is I don't think your system permits zero stars. More

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Knowledgeable and experienced staff Frank was extremely professional and friendly as soon as I walked into the show room he understood what I was looking for and didn't waist my time Frank was extremely professional and friendly as soon as I walked into the show room he understood what I was looking for and didn't waist my time More

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New ride Looking for a good, safe car that's affordable...Go to Hawthorne Chevy. See Frank in used cars/trucks or Robert in new car/truck sales. Looking for a good, safe car that's affordable...Go to Hawthorne Chevy. See Frank in used cars/trucks or Robert in new car/truck sales. More

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