Luis Puente

I had a very disappointing experience at Metro Nissan of Dallas. I was contacted prior to my visit and told that I qualified for an upgrade to a newer vehicle for little to no increase in my monthly paym Dallas. I was contacted prior to my visit and told that I qualified for an upgrade to a newer vehicle for little to no increase in my monthly payment. Based on that, I agreed to come in while attending a scheduled recall service appointment. Once I arrived, the entire situation changed. I was immediately asked about down payment and desired monthly payment, and the numbers presented were nearly double what I currently pay. I was later told this was due to my vehicle’s mileage, but that was never mentioned before I came in—even though it was clearly a determining factor. What made the experience significantly worse was the handling of my service appointment. My vehicle was checked in for a recall, and I was told it would take several hours. I received no updates throughout the day, and after multiple unanswered calls, I returned to find the service department closed. At that point, I was informed that my vehicle had not been serviced at all. I was told it had been pushed to the end of the queue because staff assumed I might trade it in. This is completely unacceptable, especially since I had already confirmed I was not moving forward with a trade-in earlier in the day. When we returned for help, the only person who made an effort to assist us was the salesperson, Jamal. Management did not come over to address the situation directly and communication had to be relayed through him, despite managers being present. After several hours at the dealership with my infant, we were left without our vehicle, no clear answers, and no sense of urgency from management. The interaction with the general manager was dismissive and unprofessional, and instead of addressing the situation, he was defensive and unwilling to take accountability. This experience involved misleading communication, failure to perform scheduled service, and extremely poor customer service from management. I would strongly recommend others proceed with caution. Update: I have spoken with Nissan Consumer Affairs and a formal complaint has been filed and escalated to regional management. I will be completing my recall service at a different dealership. More

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Very understandable with what you are looking for mostly with the help of Zach & Luis with the help of Zach & Luis More

by mg.tx0613 Verified Customer Verified Customer

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Zachary was really professional, I would personally recommend MNOD to anyone looking for a vehicle based off of my personal experience. recommend MNOD to anyone looking for a vehicle based off of my personal experience. More

by fanniemiller43 Verified Customer Verified Customer

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Great team at Metro Nissan Dallas. Stephen and Chris were wonderful to work with. Great Location as well! Stephen and Chris were wonderful to work with. Great Location as well! More

by carmanstokes999 Verified Customer Verified Customer

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Honest, transparent process by the management team. I highly recommend going to see Len, he'll find you a great ride and is a joy to work with I highly recommend going to see Len, he'll find you a great ride and is a joy to work with More

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