John Montgomery

Great every-time I come they get me in and out. I am grateful their service I am grateful their service More

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This by far has to be the worse dealership. I decided to give Metro a chance since it was closer to where I live. I usually go to Trophy Nissan but due to all the construction on LBJ I decided I decided to give Metro a chance since it was closer to where I live. I usually go to Trophy Nissan but due to all the construction on LBJ I decided I’m not dealing with all of that traffic. I bought a 2023 Nissan Rogue certified pre owned, 12/19/25 not knowing I had actually bought a lemon. I’ve had more problems with that car than I did in all of the 10 years I had my 2016 Altima. But I did buy a used car but I didn’t think I would have so many problems this soon though. My main issue is the service department, every time I’m there and I’ve been there so many times in the past 8 months, I’m there anywhere from 2-3.5 hours for simple oil changes and other repairs. This last week I had to come there 3x’s the communication is terrible the advisors never update you on the status of your vehicle, you literally have to hunt them down for an update, wait times are ridiculous. Despite having a appointment which was at 9:30am I sat there waiting until 1:00pm for the advisor to finally tell me that I needed a part which needed to be ordered and they were waiting on a call back from Nissan. So you mean to tell me that my car has been sitting back there all this time and according to the video I received, I’m assuming that you knew I needed a part around 10:30am. Because that’s the time I receive the text. Nobody comes to update me, so I’m thinking they are fixing my car all this time but I that wasn’t the case, they let me sit there all that time and not once come to me to tell me, I had to go look for them. This dealership just totally drains me and from this point on I’ll just have to go back to Trophy. More

by Dimediva Verified Customer Verified Customer

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This was hands down an amazing experience, I recommend all people to.metro Nissan sales and service, they've taken care of me multiple times and I look forward to using them in the future! all people to.metro Nissan sales and service, they've taken care of me multiple times and I look forward to using them in the future! More

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I had an 8 AM appointment scheduled, and the dealership opened its doors timely. The check in process was quick and efficient, and the waiting room was comfortable with many available seats, free water. opened its doors timely. The check in process was quick and efficient, and the waiting room was comfortable with many available seats, free water. The contact John was helpful, patient and able to explain things clearly. Also was easy to coordinate a car rental while the car was kept for a few days to be worked on. The update portal was a little spotty, it was great receiving the inspection videos. Once the available suggested services was published, after I selected one I was no longer able to access the list. So I had to ask for a print out. My main feedback on how things could be improved is the portal, and then two additional suggestions. 1) I ended up spending 5.5 hours at the dealership, so for service requests that are expected to take longer I’d like if someone encouraged me to go home and they would contact me with updates. 2) the complimentary shuttle service only has a 10 mile radius, and I was at 15 miles living in uptown Dallas. Would be nice if they can extend that radius to provide better customer service. More

by bruceashelton Verified Customer Verified Customer

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John is very quick to answer the phone and be very accommodating! I will be back soon to replace the spark plugs. accommodating! I will be back soon to replace the spark plugs. More

by STAWSKIMICHELLE Verified Customer Verified Customer

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Muy específicos y profesionales en su diagnóstico y su puntualidad al término del trabajo muy atentos en su atención al cliente puntualidad al término del trabajo muy atentos en su atención al cliente More

by ENRIQUERUIZA65 Verified Customer Verified Customer

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Requested service completed in a timely manner and the technician provided recommendations moving forward! Vehicle was washed, which was appreciated! technician provided recommendations moving forward! Vehicle was washed, which was appreciated! More

by Fire Marshal Verified Customer Verified Customer

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Good services and excellent good good good god good good good good good good good good good good good good More

by pramod529 Verified Customer Verified Customer

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My go to service dealership! Always so efficient and do everything they can to get me out as quick as possible. Always so efficient and do everything they can to get me out as quick as possible. More

by Courtney Verified Customer Verified Customer

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I didn't interact much with the individual that brought my paper work. I parked my car while the cars in front of me, in each line, were talking to a service member. I went in to drop off my belongings, wh my paper work. I parked my car while the cars in front of me, in each line, were talking to a service member. I went in to drop off my belongings, when I came back out, everyone was still assisting customers but I was skipped. I asked a gentleman sitting down in a gray shirt could he help me, he stated one of the others would help me. I mentioned how I had been skipped and he still didn't assist. He simply got up and looked to see if the other were busy. I stated "I just need an oil change. I was skipped when I went to put my belongings down. Can you please tell one of them I just need an oil change?", and I advised I had a meeting starting in a few moments I needed to prepare for. After about 7-10 minutes, the service gentleman came in, I identified my car, he advised of the service specials, I advised of my package, he took my signature, and that was my only interaction with him. When I was advised my car was ready by another gentleman, I got in my car and drove to the next light. Immediately the oil change notification came on in my car. This is the SECOND time my settings were not reset after an oil change. Luckily, this time I hadn't gotten to far. I turned around and pulled back up into the service area, I said "excuse me" to someone in a black shirt, from my car, and was immediately dismissed and advised someone would be with me. Jaylen came around the corner and saw the look on my face and asked how he could help. He reset my notifications in my car. He was also the person who reset it last visit and had a talk with service about not putting items back in my glove compartment; following a service that required my wheel lock. I switched over to Metro from Lewisville to give it a chance. I am EXTREMELY disappointed with the service so far. I will start going back to Lewisville for service and will never purchase a car from Metro anymore! More

by k_mill07 Verified Customer Verified Customer

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