John Montgomery

I didn't interact much with the individual that brought my paper work. I parked my car while the cars in front of me, in each line, were talking to a service member. I went in to drop off my belongings, wh my paper work. I parked my car while the cars in front of me, in each line, were talking to a service member. I went in to drop off my belongings, when I came back out, everyone was still assisting customers but I was skipped. I asked a gentleman sitting down in a gray shirt could he help me, he stated one of the others would help me. I mentioned how I had been skipped and he still didn't assist. He simply got up and looked to see if the other were busy. I stated "I just need an oil change. I was skipped when I went to put my belongings down. Can you please tell one of them I just need an oil change?", and I advised I had a meeting starting in a few moments I needed to prepare for. After about 7-10 minutes, the service gentleman came in, I identified my car, he advised of the service specials, I advised of my package, he took my signature, and that was my only interaction with him. When I was advised my car was ready by another gentleman, I got in my car and drove to the next light. Immediately the oil change notification came on in my car. This is the SECOND time my settings were not reset after an oil change. Luckily, this time I hadn't gotten to far. I turned around and pulled back up into the service area, I said "excuse me" to someone in a black shirt, from my car, and was immediately dismissed and advised someone would be with me. Jaylen came around the corner and saw the look on my face and asked how he could help. He reset my notifications in my car. He was also the person who reset it last visit and had a talk with service about not putting items back in my glove compartment; following a service that required my wheel lock. I switched over to Metro from Lewisville to give it a chance. I am EXTREMELY disappointed with the service so far. I will start going back to Lewisville for service and will never purchase a car from Metro anymore! More

by k_mill07 Verified Customer Verified Customer

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They gave me great service i was in and out they have great hospitality everyone was professional great hospitality everyone was professional More

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John is fantastic! He’s helped me out several times before and continues to deliver excellent service! I’ll always prefer to take my car here because of him! He’s helped me out several times before and continues to deliver excellent service! I’ll always prefer to take my car here because of him! More

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Experience here after coming multiple times for the same issue has been extremely infuriating and has wasted so much of my time. I believe I’ve spent around two whole days here with something that should’ve issue has been extremely infuriating and has wasted so much of my time. I believe I’ve spent around two whole days here with something that should’ve been a simple fix, but was never even fixed at all. I will tell everyone I know with a Nissan to NEVER come here as the service is terrible and regard for customers time is nonexistent. More

by SOPHIEGRACE33 Verified Customer Verified Customer

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John is excellent. Very meticulous, caring, respectful and always lets me know the time line of my service situation. He is friendly and very knowledgeable. Very meticulous, caring, respectful and always lets me know the time line of my service situation. He is friendly and very knowledgeable. More

by kathymermaid Verified Customer Verified Customer

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John was very polite and knowledgeable. WS very pleased with him. Would recommend him to others WS very pleased with him. Would recommend him to others More

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John Montgomery is great. He’s efficient and respects my time. There’s about 20 Nissans in our fleet and we take them all to him. He’s efficient and respects my time. There’s about 20 Nissans in our fleet and we take them all to him. More

by NSG Verified Customer Verified Customer

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Fast, complete service. John took very effective care of my Rogue and me. Speedy attention. John took very effective care of my Rogue and me. Speedy attention. More

by rlemke9226 Verified Customer Verified Customer

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les agradezco mucho a estas personas por estaba necesitando un auto y lo hicieron posible y muy rápido necesitando un auto y lo hicieron posible y muy rápido More

by deibysjas22 Verified Customer Verified Customer

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Great customer service experience, timely delivery, updates during maintenance, went above and beyond. Will continue to rerurn updates during maintenance, went above and beyond. Will continue to rerurn More

by SHANE.STEWART Verified Customer Verified Customer

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