John Montgomery

I have to wait 3/4 minutes to get aproveche take too long do the oil change also he didn’t set the mileage to next service I have to come back next day to get it done do the oil change also he didn’t set the mileage to next service I have to come back next day to get it done More

by TORRESJOSAF Verified Customer Verified Customer

Report | Print

They were very courteous John was very attentive and helpful He tended to what my car needed and got me a ride home I will go back again helpful He tended to what my car needed and got me a ride home I will go back again More

Report | Print

This dealership treats me like family including help me understand the issue with my car that needs to be resolved like change air and cabin filters understand the issue with my car that needs to be resolved like change air and cabin filters More

by tiffanilake86 Verified Customer Verified Customer

Report | Print

The service Department of Metro Nissan is excellent. I have great experiences with them each time I brought my Sentra in for service. I have great experiences with them each time I brought my Sentra in for service. More

by melgrn Verified Customer Verified Customer

Report | Print

I had a very disappointing experience at Metro Nissan of Dallas. I was contacted prior to my visit and told that I qualified for an upgrade to a newer vehicle for little to no increase in my monthly paym Dallas. I was contacted prior to my visit and told that I qualified for an upgrade to a newer vehicle for little to no increase in my monthly payment. Based on that, I agreed to come in while attending a scheduled recall service appointment. Once I arrived, the entire situation changed. I was immediately asked about down payment and desired monthly payment, and the numbers presented were nearly double what I currently pay. I was later told this was due to my vehicle’s mileage, but that was never mentioned before I came in—even though it was clearly a determining factor. What made the experience significantly worse was the handling of my service appointment. My vehicle was checked in for a recall, and I was told it would take several hours. I received no updates throughout the day, and after multiple unanswered calls, I returned to find the service department closed. At that point, I was informed that my vehicle had not been serviced at all. I was told it had been pushed to the end of the queue because staff assumed I might trade it in. This is completely unacceptable, especially since I had already confirmed I was not moving forward with a trade-in earlier in the day. When we returned for help, the only person who made an effort to assist us was the salesperson, Jamal. Management did not come over to address the situation directly and communication had to be relayed through him, despite managers being present. After several hours at the dealership with my infant, we were left without our vehicle, no clear answers, and no sense of urgency from management. The interaction with the general manager was dismissive and unprofessional, and instead of addressing the situation, he was defensive and unwilling to take accountability. This experience involved misleading communication, failure to perform scheduled service, and extremely poor customer service from management. I would strongly recommend others proceed with caution. Update: I have spoken with Nissan Consumer Affairs and a formal complaint has been filed and escalated to regional management. I will be completing my recall service at a different dealership. More

Report | Print

Rep very professional. Appreciated the videos regarding the 16 point inspection. Had oil changed and purchased the 3. Appreciated the videos regarding the 16 point inspection. Had oil changed and purchased the 3. More

Report | Print

John M. is a great service advisor, he’s prompt and he has great communication skills!! is a great service advisor, he’s prompt and he has great communication skills!! More

Report | Print

I want to say thank you to John Montgomery, service advisor at Metro Nissan Dallas! He was terrific in getting items either done or scheduled to be taken care of. He was on it! Thank you so much, John advisor at Metro Nissan Dallas! He was terrific in getting items either done or scheduled to be taken care of. He was on it! Thank you so much, John. More

Report | Print

Jovi was great, service was great. Love cook g here. Service was quick and hassle free Love cook g here. Service was quick and hassle free More

Report | Print

Third service visit with my Rogue, Metro Nissan service department continues to surpass expectations. John my advisor was excellent, listened to me, answered all my questions and addressed all my concerns department continues to surpass expectations. John my advisor was excellent, listened to me, answered all my questions and addressed all my concerns. They were fast, friendly and had me in and out in no time! Will definitely be back for a 4th visit. More

Report | Print