Daniel Rosado

I didn't interact much with the individual that brought my paper work. I parked my car while the cars in front of me, in each line, were talking to a service member. I went in to drop off my belongings, wh my paper work. I parked my car while the cars in front of me, in each line, were talking to a service member. I went in to drop off my belongings, when I came back out, everyone was still assisting customers but I was skipped. I asked a gentleman sitting down in a gray shirt could he help me, he stated one of the others would help me. I mentioned how I had been skipped and he still didn't assist. He simply got up and looked to see if the other were busy. I stated "I just need an oil change. I was skipped when I went to put my belongings down. Can you please tell one of them I just need an oil change?", and I advised I had a meeting starting in a few moments I needed to prepare for. After about 7-10 minutes, the service gentleman came in, I identified my car, he advised of the service specials, I advised of my package, he took my signature, and that was my only interaction with him. When I was advised my car was ready by another gentleman, I got in my car and drove to the next light. Immediately the oil change notification came on in my car. This is the SECOND time my settings were not reset after an oil change. Luckily, this time I hadn't gotten to far. I turned around and pulled back up into the service area, I said "excuse me" to someone in a black shirt, from my car, and was immediately dismissed and advised someone would be with me. Jaylen came around the corner and saw the look on my face and asked how he could help. He reset my notifications in my car. He was also the person who reset it last visit and had a talk with service about not putting items back in my glove compartment; following a service that required my wheel lock. I switched over to Metro from Lewisville to give it a chance. I am EXTREMELY disappointed with the service so far. I will start going back to Lewisville for service and will never purchase a car from Metro anymore! More

by k_mill07 Verified Customer Verified Customer

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I want to express my sincere appreciation for the outstanding service provided by Metro Nissanand its team during my last visit. The entire process was handle with efficiency,professionalism and care outstanding service provided by Metro Nissanand its team during my last visit. The entire process was handle with efficiency,professionalism and care from the moment I arrived. I would definitely recommend their services to anyone and they will have my business as long as I have a nissan More

by LAVARIUSCOTTON Verified Customer Verified Customer

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Actually the waiting room and the time i had to wait was not so great not so great More

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My sales guy was awesome. Went above and beyond to make me happy, great experience Went above and beyond to make me happy, great experience More

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Very professional and helpful. Friendly staff and good service in this dealership and definitely will come back again. Friendly staff and good service in this dealership and definitely will come back again. More

by linda753fei Verified Customer Verified Customer

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Friendly and attentive, professional and patient. Diagnosis was explained well. I appreciated the waiting room being clean Friendly and respectful for those with noise restrictions. Coffee and a snac Diagnosis was explained well. I appreciated the waiting room being clean Friendly and respectful for those with noise restrictions. Coffee and a snacks too. More

by llbingham2014 Verified Customer Verified Customer

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Experience here after coming multiple times for the same issue has been extremely infuriating and has wasted so much of my time. I believe I’ve spent around two whole days here with something that should’ve issue has been extremely infuriating and has wasted so much of my time. I believe I’ve spent around two whole days here with something that should’ve been a simple fix, but was never even fixed at all. I will tell everyone I know with a Nissan to NEVER come here as the service is terrible and regard for customers time is nonexistent. More

by SOPHIEGRACE33 Verified Customer Verified Customer

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none i didn't speak to them only Daniel he was the one that handle the recall on the car that handle the recall on the car More

by melisa Verified Customer Verified Customer

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les agradezco mucho a estas personas por estaba necesitando un auto y lo hicieron posible y muy rápido necesitando un auto y lo hicieron posible y muy rápido More

by deibysjas22 Verified Customer Verified Customer

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Daniel was attentive and ensured that I was taken care of in a very timely manner. I am pleased with the level of service I have been receiving from Metro lately. You can tell that they are committed to putt in a very timely manner. I am pleased with the level of service I have been receiving from Metro lately. You can tell that they are committed to putting the customer first. More

by MELANIEFREEMAN79 Verified Customer Verified Customer

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