Luis Ramos | Page 3

After researching for a couple of months I decided to purchase a new 2011 Ram 1500 truck. However, the truck I wanted was located in San Juan Capistrano. I wanted to keep my purchase as "local" as possib purchase a new 2011 Ram 1500 truck. However, the truck I wanted was located in San Juan Capistrano. I wanted to keep my purchase as "local" as possible and was hesitant to drive from Santa Barbara to San Juan Capistrano. But, after speaking with the Internet Sales Manager (Luis Ramos) he said he could drive to San Juan Capistrano and bring my new truck back to Ventura the same day (at no extra cost). After hearing that I decided to close the deal. The next day (Friday) Luis called me and said he was leaving to San Juan Capistrano to get my truck. Luis called throughout the day to keep me informed of his ETA back to Ventura and this was very important as this was the only day (Friday) that my wife and I could get off from work and by Luis keeping us informed we could plan our day off and not waste our time waiting at the dealership (lot's of traffic on Fridays down south in L.A. area). In the end, the timing was "right on", we arrived at the dealership and just as we sat down to start the paperwork the truck showed up. In an out in just over an hour!! More

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Luis stuck with us throughout the whole process and was very aggressive in making the deal happen. He got us the exact car we wanted, the payments that were comfortable, and made the experience an overall very aggressive in making the deal happen. He got us the exact car we wanted, the payments that were comfortable, and made the experience an overall joy, and I would definitely recommend his service to others and the vehicle is a total blast, and my wife loves it. More

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Louis and Tim both went above and beyond during our numerous months search for the "perfect" Jeep! Their patience and attention to customer satisfaction was more than apparent to this hard-t numerous months search for the "perfect" Jeep! Their patience and attention to customer satisfaction was more than apparent to this hard-to-please customer. They both had answers to my various questions and on the rare occasion when I stumped them, they were quick to research the question and produce a response! Louis was the most accommodating person I have ever had the pleasure to work with . . . low key, no pressure, the customer is always right attitude! Thanks to him I have my perfect Jeep! More

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A no-pressure sales job which was a great relief. Communication was consistent and transparent which was very satisfying. Business was conducted in a thoroughly friendly and professional manner throu Communication was consistent and transparent which was very satisfying. Business was conducted in a thoroughly friendly and professional manner throughout. Overall, wonderful because of Luis. Dealings with the service department have proven much less satisfactory. More

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