Luis Robertson | Page 5

Anytime I come to this location, my family and I are treated with the best customer service. Gary and Luis are really great! And the whole service team is always amazing. treated with the best customer service. Gary and Luis are really great! And the whole service team is always amazing. More

by ajscurry Verified Customer Verified Customer

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Everybody Was great an very helpful, the process was fast i had a wonderful experience i had a wonderful experience More

by MR.CITYLITES Verified Customer Verified Customer

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Every time I come to this dealership, I have an amazing experience. Everyone takes the time to explain things to me that I don't understand. So far a great experience. experience. Everyone takes the time to explain things to me that I don't understand. So far a great experience. More

by rowenamartinez09 Verified Customer Verified Customer

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The only reason I give them a one is I can not give them a 0. On Monday, 3/27, I called the dealership at 9 am. I spoke with Louis, one of the salesmen. I told Louis that I was interested in a 2017 Jeep a 0. On Monday, 3/27, I called the dealership at 9 am. I spoke with Louis, one of the salesmen. I told Louis that I was interested in a 2017 Jeep Wrangler with exact description. Louis put me on hold and came back and said he had pulled the key. We scheduled an appointment for 5:30 pm. About 4:00 I got a call verifying my appointment to look at the 2017 Jeep I had requested. We arrived at 5:35 pm and was immediately informed that the vehicle I had requested to view had been taken to auction earlier in the day. They went on to say we have another 2017 Jeep but it is more expensive. This is nothing less than bait and switch. The manager then stated he was going to get the vehicle back and I would hear something on 3/28. I heard nothing. On 3/29 at 8:00 am I called and was told they would not get the vehicle back but I could look at the other Jeep but it was more expensive. There was no offer to even try to work with me. I drove about 30 minutes which is not horrible but it is Inexcusable that I scheduled an appointment and they called to confirm less than 2 hours before and did not have the common courtesy to say the vehicle is no longer available. Watch out and be warned if you deal with this dealership. More

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Keisha and Luis provided great customer service Will definitely purchase from Jim Ellis in the future! Very Happy customer definitely purchase from Jim Ellis in the future! Very Happy customer More

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Very helpful. Thanks for everything. I'll recommend other people to visit this car dealership Thanks for everything. I'll recommend other people to visit this car dealership More

by sommo3x3 Verified Customer Verified Customer

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I I cannot say enough good things about Luis. He really listened, was not pushy, stayed within my budget and just was amazing. Lacy was wonderful as well! They did not have what I was looking for He really listened, was not pushy, stayed within my budget and just was amazing. Lacy was wonderful as well! They did not have what I was looking for but they took time to make sure I got it. I am Glad I started there and will not go anywhere else! More

by medwards1227 Verified Customer Verified Customer

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Louis Robertson was an outstanding salesperson. He was attentive, detailed, respectful and thorough. Thank you for a great experience! He was attentive, detailed, respectful and thorough. Thank you for a great experience! More

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I was greeted with a very friendly experience. Luis gave me all the facts without pressuring me to purchase. Luis gave me all the facts without pressuring me to purchase. More

by beavermlb15 Verified Customer Verified Customer

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Negotiations were quick and fair and got straight to the point and was a fair value for everybody point and was a fair value for everybody More

by DARASEAMANS Verified Customer Verified Customer

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