Luis Salcedo | Page 18

Excellent customer service, Roy drove three hours away the next day to pick up my new car! the next day to pick up my new car! More

by tim.molesworth Verified Customer Verified Customer

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Great service! Really enjoyed the whole experience. The whole proccess was enjoyable and I found everything I needed. Really enjoyed the whole experience. The whole proccess was enjoyable and I found everything I needed. More

by jebblades Verified Customer Verified Customer

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The buying process was easy as well as the trade in process. Andrew was very knowledgeable, personable, and helpful. He checked in a few days after my purchase to make sure everything was good. I would process. Andrew was very knowledgeable, personable, and helpful. He checked in a few days after my purchase to make sure everything was good. I would recommend Andrew to friends and family. More

by marissam74 Verified Customer Verified Customer

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Shahzad did an okay job. I knew exactly what car I wanted. I came in, and test drove the car. I wanted to buy it, and went through the process with him. I had to negotiate th I knew exactly what car I wanted. I came in, and test drove the car. I wanted to buy it, and went through the process with him. I had to negotiate them to honor the price that was listed online, and was told I was lucky they would even do that. I later found out that there is a 400 dollar theft number imprinted onto all vehicles from this dealership (not disclosed to me) and this additional charge is mandatorily placed on all vehicles. I was told that I was supposed to be informed of this by Shahzah, by the gentleman who did my financing. I was provided the excuse that they do this all day long, and they forget sometimes. However this isn't an acceptable way to speak to a customer about your coworkers performance in my opinion. Nor is this a reasonable way to add on a $400 fee. Dom did a fairly poor job. He immediately mentioned that he has only been doing this for 3 weeks, and needed someone else to come in to help him complete the financing. Truthfully, in hindsight I should have simply asked for someone else at this point. When I told Dom I was not interested in their additional coverages, I was pressured consistently. As well, I was told that the financing rate was not negotiable. However, the form I received later specifically states that loan rates from Hyundai motor finance are in fact negotiable. I also informed the gentleman that I did not want the extended warranty and called about it the following day. I came to find out that their was a miscommunication, and that this was not disclosed completely. However, there is a recall on thousands of new Hyundai vehicles that I found out about recently. While, I am fortunate that my vehicle does not have a recall, I am happy that I got the extended warranty, as I am concerned that something will happen to my vehicle now. As for Luis, I did not interact with this individual at all. However, I did leave him a voicemail 2 days ago and I have not heard back from him since. More

by Shaun Verified Customer Verified Customer

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As a first time buyer everyone was super friendly and knowledgeable to help me find the right car. knowledgeable to help me find the right car. More

by joeycurtin02 Verified Customer Verified Customer

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Kevin Caswell was super helpful in purchasing my 2023 Elantra. He provided great advice and guidance along the way. Elantra. He provided great advice and guidance along the way. More

by taylorsarah0824 Verified Customer Verified Customer

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They were complete in there job told them what I was looming for and price line. They took care of it looming for and price line. They took care of it More

by waynespurrier1959 Verified Customer Verified Customer

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Good at communicating with deaf and hard of hearing customers- patient and made effort to communicate effectively. customers- patient and made effort to communicate effectively. More

by sgrl616 Verified Customer Verified Customer

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Very friendly and welcoming staff I visited several dealerships and I chose to spend my money with people that I felt at home with. I will return to do business again with them. dealerships and I chose to spend my money with people that I felt at home with. I will return to do business again with them. More

by amsr3700 Verified Customer Verified Customer

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Roy was great, I spoke with him the morning of the 10th and bought the truck from him around 4 hours later. It was ready for a test drive when I arrived, I had an offer on my trade in 30 minutes later and and bought the truck from him around 4 hours later. It was ready for a test drive when I arrived, I had an offer on my trade in 30 minutes later and they gave me a full tank of diesel once I decided to buy. More

by matthewlloyd Verified Customer Verified Customer

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