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Luis Santos
Luis Santos at Norm Reeves Toyota Dallas

Luis Santos

Sales Consultant

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.9
341 Reviews

I prioritize customer needs, going above and beyond to ensure their satisfaction. I'm fully bilingual in Spanish and English, enabling me to connect with diverse clients effectively. At Norm Reeves Toyota ,Im a trusted Salesman / Advisor who values building genuine connections.

Dealership Experience

10 yrs, 9 mos

Industry Experience

15 yrs, 2 mos

Specialties & Trainings

Trucks and SUVs

4.9

341 Reviews

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341 Reviews of Luis Santos

September 18, 2025

Dealership Rating
Employee Rating

Luis santos is such a wonderful person 100 % recommend him. He was very nice, paid attention and listened to my needs. I will be definitely recommending him to my fam and friends. More

by Lilianasantos.ls49
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Sep 18, 2025

Norm Reeves Toyota Dallas responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 18, 2025

Dealership Rating
Employee Rating

Highly recommend sales person Luis great service got what I wanted hit my boy up More

by Rocky Sepeda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Sep 18, 2025

Norm Reeves Toyota Dallas responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 16, 2025

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Employee Rating

Luis Santos, Have failed to follow up with is customer, he has not been very good in this area, I probably wont recommend him. It’s too bad all he had to do is follow up, how simple… More

by Bmwdsc2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
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Sep 16, 2025

Norm Reeves Toyota Dallas responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. LaTris Price, Customer Relations Manager, Manager-latris.price@normreeves.com

September 07, 2025

Dealership Rating
Employee Rating

Financial advisor to finalize everything was terrible. I almost walked out. He was extremely disrespectful. My trade in was low balled. More

by MINORJMORISHA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Billy Goss, Andres Escobar, Moriah Snargrass

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Sep 08, 2025

Norm Reeves Toyota Dallas responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 29, 2025

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Employee Rating

The GM , the sales agent, and the finance director were all wonderful. I felt that they gave me an excellent trade in value on my car and the price on the newer car was excellent. I would buy another car f More

by CLWINTERRPM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zechariah Terrell, Alex Doyle

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Aug 29, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 19, 2025

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Employee Rating

It was a great experience Luis Santo was great. Finance office not so much they need to stop pressing people no means no lol More

by jeremy.williams7
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
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Aug 19, 2025

Norm Reeves Toyota Dallas responded

Jeremy, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 15, 2025

Dealership Rating
Employee Rating

Such a great experience! Luis is AMAZING, got me the best deal !!! Told him what I was looking for and that I wanted to trade in my Rav 4! He said don't worry, I got you! Pu More

by lizzzz.101619
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Report | Print
Aug 15, 2025

Norm Reeves Toyota Dallas responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Norm Reeves Toyota Dallas! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 12, 2025

Dealership Rating
Employee Rating

Loved the process was smooth and Luis made me feel welcomed and got me a great deal More

by Aaliyah
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Doyle

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Aug 12, 2025

Norm Reeves Toyota Dallas responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Norm Reeves Toyota Dallas! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

Aug 12, 2025

Norm Reeves Toyota Dallas responded

Hi Aaliyah, we’re glad Luis made you feel welcome, provided a smooth process, and got you a great deal at Norm Reeves Toyota Dallas. We'll see you next time! Safe travels!

August 11, 2025

Dealership Rating
Employee Rating

Super efficient with no surprises. In and out and respectful of my time Great job More

by Malone71258
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zion Lamas

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Aug 11, 2025

Norm Reeves Toyota Dallas responded

Thank you so much! We always strive for excellence and transparency to make for an exceptional experience for our customers. We're glad that we were able to achieve that with you this time. Thank you for choosing Norm Reeves Toyota Dallas. We look forward to serving you in the future! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 09, 2025

Dealership Rating
Employee Rating

Sales was quick to respond to inquiries and follow up. Pricing was good. People were friendly. Would buy here again for sure. More

by aubree2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gabriel Hernandez, Jasmin Mendez

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Aug 09, 2025

Norm Reeves Toyota Dallas responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Norm Reeves Toyota Dallas! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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