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Luis Silva

Overview Reviews (67) Inventory (429)

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Luis Silva

Latino Sales Director

Camelback Toyota

1550 East Camelback Road
Phoenix, AZ 85014

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4.8

67 Reviews

Overview Reviews (67) Inventory (429)

4.8

67 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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67 Reviews of Luis Silva

December 29, 2025

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Employee Rating

My salesperson Melanie Kratz was simply amazing to work with. She explained everything and made the process so easy. She went above and beyond helping me to get extra services that I would need, and even a with. She explained everything and made the process so easy. She went above and beyond helping me to get extra services that I would need, and even a spare key. I appreciate the treatment.I got from this dealership and my salesperson very much, and will certainly recommend them from here on out. I highly recommend asking for Melanie as your salesperson, she will go above and beyond to help you get the car you want at the right price. A big thank you to Melanie! More

by melesaoshea

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Trade-in Experience

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Recommend Dealer

Yes

Other Employees Tagged: Melanie Kratz

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February 27, 2025

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Great staff. Love that my son Kahlil was able to help me purchase a 2025 1794 Tundra Love that my son Kahlil was able to help me purchase a 2025 1794 Tundra More

by NMOHAMED627

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Brandon Latour , Jesse Lopez, kahlil Mohamed

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Feb 27, 2025 -

Camelback Toyota responded

Thank you for your feedback! We're so glad to hear that you had a great experience and that your son, Kahlil, was able to help you with the purchase of your 2025 1794 Tundra. It must be exciting to share that moment with him! We appreciate your support and look forward to assisting you again in the future!

February 25, 2025

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My salesperson was courteous and Very knowledgeable on the product. He answered every question I had the product. He answered every question I had More

by SMAXFIELD1

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Tanner Whitworth

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Feb 25, 2025 -

Camelback Toyota responded

Thanks for the fantastic feedback! We're thrilled to hear that our salesperson provided you with great service and answered all your questions. We strive for that level of excellence and appreciate you sharing your experience!

January 18, 2025

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Employee Rating

He did a good job on showing me & telling me want I need to know about the car that I needed. Great Kid & good CS. Keep it up & be honest all the time. Been a Toyota buyer since 1998 in California until we to know about the car that I needed. Great Kid & good CS. Keep it up & be honest all the time. Been a Toyota buyer since 1998 in California until we moved here in AZ. Thanks More

by FELYWILLIAMS

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Marion Hopper , denitanLong Kaiser

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Jan 20, 2025 -

Camelback Toyota responded

Thanks for the fantastic feedback! We're thrilled to hear you had a great experience and appreciate your loyalty. Our team strives to provide honest and informative service. We look forward to assisting you again in the future!

January 09, 2025

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Employee Rating

Friendly and attentive sales representative. I would recommend the sales representative and dealer to friends. I would recommend the sales representative and dealer to friends. More

by TWILEY3

Verified Customer

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Melanie Kranz, Lou Alsaadi

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Jan 10, 2025 -

Camelback Toyota responded

Thanks! We're thrilled to hear you had a great experience with our sales team. Your recommendation means a lot to us. We look forward to helping you and your friends in the future!

January 01, 2025

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Employee Rating

The team at camelback Toyota worked hard to make my purchase possible for that I am great full too Zarco, Luis, Sergio, Jesus and Jonathan Farris purchase possible for that I am great full too Zarco, Luis, Sergio, Jesus and Jonathan Farris More

by dlrosendo

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Caleb Johnson , Sergio Hernandez, Jesus Machado, Jonathan Farris, Zarco

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Jan 03, 2025 -

Camelback Toyota responded

Thanks! We're thrilled to hear about your positive experience with the team. They truly go above and beyond for our customers. Enjoy your new vehicle, and we hope to see you again soon!

December 28, 2024

Dealership Rating

Employee Rating

Dealer has always been great. Melanie is GREAT,professional,friendly and comfortable very considerate.looking forward in doing business with camelback Toyota in the near future and Melanie is GREAT,professional,friendly and comfortable very considerate.looking forward in doing business with camelback Toyota in the near future and future purchases More

by Rubixmod29

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Melanie Kranz , Abou Traore

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Dec 30, 2024 -

Camelback Toyota responded

Thanks for your fantastic review! We’re thrilled to hear that Melanie made your experience so enjoyable. We look forward to serving you again at Camelback Toyota for your future purchases!

November 06, 2024

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Employee Rating

Everyone was very friendly, helpful , professional and considerate. Enjoyed doing business with Camelback Toyota. No problems. considerate. Enjoyed doing business with Camelback Toyota. No problems. More

by gmurdoch907

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Marion Hopper , Jonathan Farris

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Nov 07, 2024 -

Camelback Toyota responded

Hi, thanks for your fantastic feedback! We're thrilled to hear that our team's friendliness and professionalism made your experience enjoyable. Your satisfaction means the world to us, and we look forward to serving you again in the future!

November 03, 2024

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Employee Rating

They sold me a used vehicle that died; likely from critically low oil level, 500 yards off the lot. Then gave me 24 hours to choose another from their small supply. DO NOT BUY A USED VEHICLE HERE. JU critically low oil level, 500 yards off the lot. Then gave me 24 hours to choose another from their small supply. DO NOT BUY A USED VEHICLE HERE. JUST DON'T. More

by twsjoberg

Verified Customer

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Purchase Time

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Recommend Dealer

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Nov 04, 2024 -

Camelback Toyota responded

We understand how frustrating it must be to encounter issues with your vehicle so soon after purchase, and we appreciate your feedback regarding the situation. Our goal is to ensure our customers have a positive experience, and we regret that we fell short in this instance. We would like to address your concerns further. Please reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com.

October 30, 2024

Dealership Rating

Employee Rating

There good people they help lot get my new car thank so much All members much All members More

by SALLYLOPEZ66

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jean Decoste Lesli Villa

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Oct 31, 2024 -

Camelback Toyota responded

Thanks for the fantastic review, Sally! We're thrilled to hear that our team made your car-buying experience a positive one. Your satisfaction means the world to us, and we appreciate your kind words about our members. Enjoy your new ride!

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