Luis Tinoco
Luis Tinoco at Volkswagen of Downtown Chicago

Luis Tinoco | Page 32

Sr Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.4
395 Reviews
4.4

395 Reviews

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395 Reviews of Luis Tinoco

December 05, 2020

Dealership Rating
Employee Rating

I am a very senior citizen with a pretty much trouble free vehicle. Whatever maintenance I've done has been quick and reliable. I adore my VW! P. Blake More

by PENELOPEBLAKE
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Mike Szafraniec , Adam Khamsot, Miguel Meza, Gerardo Negrete

Dec 06, 2020

Volkswagen of Downtown Chicago responded

Thank you, Penelope, for choosing Volkswagen of Downtown Chicago, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 04, 2020

Dealership Rating
Employee Rating

The service appointment was easy to schedule Quick check The service appointment was easy to schedule Quick check in drop off Service completed on time Waiting area was clean and comfortable Luis was More

by dennis
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Dec 06, 2020

Volkswagen of Downtown Chicago responded

Thank you, Dennis, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 02, 2020

Dealership Rating
Employee Rating

Luis was great to work with while my car was being serviced. The cost was more than expected by Luis thoroughly explained everything. Miguel was helpful when I picked up my car. More

by SCOTT.SCOTTCAMPBELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Miguel Meza

Dec 02, 2020

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

November 18, 2020

Dealership Rating
Employee Rating

The dealership is great. Why else would I go there? Everyone I encountered was pleasant, professional and willing to take time to explain things for me. My car needed a fair bit of work, but I can't More

by PENELOPEBLAKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 18, 2020

Volkswagen of Downtown Chicago responded

Penelope, thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 04, 2020

Dealership Rating
Employee Rating

Very professional and prompt. Car pickup and return from residence was so easy. Luis did a great job explaining everything to me. I will definitely bring my car back for service next time I need it. More

by jvijil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 04, 2020

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that Luis had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Volkswagen of Downtown Chicago. Please don't hesitate to reach out if you need anything else.

October 23, 2020

Dealership Rating
Employee Rating

Very pleased with service and treatment from the person who was there from start to finish . Very professional and caring individual . His conduct alone was enough to make his location my go to place for s More

by 8224WTR
Recommend Dealer
Yes
Oct 25, 2020

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that Luis had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Volkswagen of Downtown Chicago. Please don't hesitate to reach out if you need anything else.

October 14, 2020

Dealership Rating
Employee Rating

I have not dealt with as friendly or capable a car dealership in the last few decades! These guys took their time, knew their stuff, and got me out of there with a great new car in half the usual tim More

by mick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Mike Szafraniec , Adam Khamsot, Miguel Meza

Oct 15, 2020

Volkswagen of Downtown Chicago responded

Mick, thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 14, 2020

Dealership Rating
Employee Rating

The service department at VW is always extremely knowledgeable, professional and friendly. They are also quick and take the time to explain everything and make sure to ask detailed questions about a More

by DARIENALEXANDRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Mike Szafraniec , Adam Khamsot, Miguel Meza

Oct 14, 2020

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 25, 2020

Dealership Rating
Employee Rating

Actually the best service I've ever got at be. I will always go here.. I went to other ones but they weren't this good at customer service More

by MARKELLEWILLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Mike Szafraniec , Adam Khamsot, Miguel Meza

Sep 26, 2020

Volkswagen of Downtown Chicago responded

Mark, thank you for sharing your review! We're glad our team was able to assist you, and we look forward to seeing you again here at Volkswagen of Downtown Chicago.

September 24, 2020

Dealership Rating
Employee Rating

I had a great experience when bringing my car to get fixed! Mr. Luis and his team were all very professional and friendly addressing all my concerns! More

by PALMIRA71
Recommend Dealer
Yes
Sep 25, 2020

Volkswagen of Downtown Chicago responded

Thank you for your business and this review! We're happy to hear that Luis and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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