Luis Tinoco
Luis Tinoco at Volkswagen of Downtown Chicago

Luis Tinoco | Page 31

Sr Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.4
395 Reviews
4.4

395 Reviews

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395 Reviews of Luis Tinoco

January 13, 2021

Dealership Rating
Employee Rating

We didn't have an appt, but Service consultant Luis was helpful in securing an appt. with a timely turnaround time. The cost of services was reasonable. Thank you. More

by BOB.DOUGLAS53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 14, 2021

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago, Bob. We appreciate your business and hope to see you again soon!

January 12, 2021

Dealership Rating
Employee Rating

Excellent service great work . I loved taking a picture in the holiday sweater to be very festive with customers. Volkswagen has always been my favorite More

by IANEJENNINGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 12, 2021

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 11, 2021

Dealership Rating
Employee Rating

Every time the guys at the service are super nice and attentive.They always offer you a lift to get home and come back.They offer you discounts in service labour l! More

by GEORGIANA.DRAGHICI88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Szafraniec , Miguel Meza, Gerardo Negrete

Jan 11, 2021

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review, Georgiana! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Volkswagen of Downtown Chicago. Please don't hesitate to reach out if you need anything else.

January 09, 2021

Dealership Rating
Employee Rating

Best dealership in Chicago! Excellent customer service! The service department guys are great! The car sales people are great! The finance guy is great! I love this location! More

by dnsevents
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Mike Szafraniec , Adam Khamsot, Miguel Meza, Gerardo Negrete

Jan 09, 2021

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

January 01, 2021

Dealership Rating
Employee Rating

They were on top of everything and very communicative throughout the entire process. I was very happy with the service and timely manner with everthing. More

by mchecuga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 01, 2021

Volkswagen of Downtown Chicago responded

It's great to hear that Luis was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Volkswagen of Downtown Chicago!

December 30, 2020

Dealership Rating
Employee Rating

Luis was very friendly and answered all my questions! He explained what was happening to my car and was very specific with the next steps. More

by Phsu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 30, 2020

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Luis and our team, and we look forward to working with you again.

December 29, 2020

Dealership Rating
Employee Rating

Those guys are always very helpful. They always give me discount. For my last service: oil change/rotors and break pads, I got free windshield wiper. More

by NERO198311
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Mike Szafraniec , Adam Khamsot, Miguel Meza, Gerardo Negrete

Dec 29, 2020

Volkswagen of Downtown Chicago responded

We appreciate your business and our team looks forward to serving you again soon!

December 25, 2020

Dealership Rating
Employee Rating

Very professional and friendly stuff Excellent service , Very professional and friendly stuff Excellent service , I'm very happy with this dealer after service car is always like new Adam Khamsot is ve More

by Saud Mrkulic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Mike Szafraniec , Adam Khamsot, Miguel Meza, Gerardo Negrete

Dec 27, 2020

Volkswagen of Downtown Chicago responded

Saud, Thank you for choosing Volkswagen of Downtown Chicago, your feedback and rating mean a lot to us. We're glad Adam was able to help, and we hope to see you again!

December 10, 2020

Dealership Rating
Employee Rating

They took care me right away. From the moment they picked up the phone to when I brought in my car everyone was very welcoming and kind. Great Service. More

by LAZUCENA2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Szafraniec , Gerardo Negrete

Dec 11, 2020

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

December 10, 2020

Dealership Rating
Employee Rating

Great customer service!!!!!!! They attended to every issue that I had! I highly recommend this location!!!! Also very clean location! Thank you for being that way!!! More

by JZLJONES1755
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Mike Szafraniec , Adam Khamsot, Miguel Meza, Gerardo Negrete

Dec 10, 2020

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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