Luis Tinoco | Page 36

Awesome service This dealer has always helped me with my car issues. Every service advisor has great customer service skills. I am greatly satisfied with my service. This dealer has always helped me with my car issues. Every service advisor has great customer service skills. I am greatly satisfied with my service. More

by Jada.parker96 Verified Customer Verified Customer

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Love these guys Luis in the service department under the direction of Bill Dolan, who runs around that dealership at warp speed, treats me like I am the only customer Luis in the service department under the direction of Bill Dolan, who runs around that dealership at warp speed, treats me like I am the only customer in the place. They take care of me immediately, offer me a loaner; stay in touch via text, and fix my car promptly. And wash it as well. I have observed the same treatment of every customer, so I don’t think I’m special 🙁. I am determined to keep my car as long as I can; but when I need a new one, I will buy another VW so this dealership can service it. More

by AEKATOR Verified Customer Verified Customer

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Front brakes Luis was spectacular in every sense of the word. Really enjoyed my experience with him! Wonderful dealership and people! Highly recommend coming here Luis was spectacular in every sense of the word. Really enjoyed my experience with him! Wonderful dealership and people! Highly recommend coming here for your service! More

by anon Verified Customer Verified Customer

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Full and excellent service and professionalism. I really appreciated the pick up and drop off service and my car is running great. Fast turnaround, too. Thank you! appreciated the pick up and drop off service and my car is running great. Fast turnaround, too. Thank you! More

by JACKIEPERNOT Verified Customer Verified Customer

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Always awesomely consistent stellar service! The entire service staff has always been extremely accommodating every time I have brought my vehicle in for servicing. Never any hard sell...keep it The entire service staff has always been extremely accommodating every time I have brought my vehicle in for servicing. Never any hard sell...keep it up guys! More

by FRADAN Verified Customer Verified Customer

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Great service experience The service department is always professional and very easy to deal with. They are respectful of your time and there are no surprises. Very courteous. The service department is always professional and very easy to deal with. They are respectful of your time and there are no surprises. Very courteous. More

by MAURICESONE Verified Customer Verified Customer

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Not happy considering service management team was not aware that some extended warranty insurance companies will not honor Volkswagen of chicago as a valid business partner. I paid for test to locate nee aware that some extended warranty insurance companies will not honor Volkswagen of chicago as a valid business partner. I paid for test to locate needed repairs that under their guidelines in my contract normally would be paid. Nonetheless your company is a dear let chicago they will not accept. They gave no reason ! More

by CEJJAY_99 Verified Customer Verified Customer

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Need a better check out process Takes way too long to retrieve car after completing payment and paperwork. Have waited 30 minutes or more at times visiting this location. Even when Takes way too long to retrieve car after completing payment and paperwork. Have waited 30 minutes or more at times visiting this location. Even when informing technician when I would be arriving, still doesn't expedite the check out process. More

by MCELHINNEY.CARY Verified Customer Verified Customer

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Good service, the service reps are personable and professional. I'd say this is a better resource for yearly maintenance and so forth than for repair, which gets very pricey. But good guys. professional. I'd say this is a better resource for yearly maintenance and so forth than for repair, which gets very pricey. But good guys. More

by Customer Verified Customer Verified Customer

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efficient, knowledgeable I have had only the best and knowledgeable service from VW team, especially my last visit which was the best. I have had our Beetle serviced at many V I have had only the best and knowledgeable service from VW team, especially my last visit which was the best. I have had our Beetle serviced at many VW dealers throughout the USA and VW of Downtown Chicago by far the best in all area's, More

by DENPETE Verified Customer Verified Customer

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