Luis Valdes
Luis Valdes at Capital Toyota, Inc.
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Luis Valdes

Toyota Service Advisor

Capital Toyota, Inc.

5808 Lee Highway
Chattanooga, TN 37421

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4.9
19 Reviews
4.9

19 Reviews

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19 Reviews of Luis Valdes

April 30, 2025

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Employee Rating

Making the appointment is so easy and fast in the website. Dropping off the car and how efficient is the process is outstanding . Luis Valdés is helpful and caring. More

by Petrafaustina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 30, 2025

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The service was excellent. Everyone showed a strong desire to help us and solve our problem. They communicated with us and let us know what was going on. We will be returning More

by Jg1805
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Morgan

March 06, 2025

Dealership Rating
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Excellent service and employees are definitely people who care about their customers! Capital Toyota is extremely blessed by having Luis Valdes on their service team! This young man is so Professional and More

by queenbeesue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2025

Capital Toyota, Inc. responded

Thank you so much for sharing your heartfelt experience! We're incredibly grateful for your kind words about Luis. It’s wonderful to hear that he went above and beyond to help you during such a difficult time. We truly value team members like Luis, who are not only professional but also caring and empathetic. Your feedback means so much to us, and we will definitely pass along your praise to him. If you ever need anything else, we’re here for you, and we look forward to serving you again. Sending our best to you and your family.

January 11, 2025

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Aaron was very helpful and timely. He was very helpful even after we bought the suv More

by thefivedollarfarm
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Aaron Sterzik, Eddie Triplett

Jan 20, 2025

Capital Toyota, Inc. responded

Thank you for your kind review! We’re so glad to hear that Aaron was able to assist you both during and after your SUV purchase. Providing helpful and timely service is always our goal, and we’re thrilled to know Aaron went above and beyond to ensure your experience was a great one. If you ever need anything else, please don’t hesitate to reach out. We look forward to serving you again in the future!

January 09, 2025

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Service was quick and easy. Its nice being able to schedule online and pick a convenient time. More

by Brandon
Service Price Transparency
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Recommend Dealer
Yes
Jan 20, 2025

Capital Toyota, Inc. responded

Thank you for your great feedback! We’re so glad to hear that your service experience was quick and easy. We’re also happy that our online scheduling made it convenient for you to choose a time that worked best. We appreciate your support and look forward to continuing to serve you in the future!

January 03, 2025

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Excellent dealership and great service; have been buying cars and getting them services at Capital Toyota for over 10 years, and highly recommend them! More

by blgold
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ashley Foster

Jan 03, 2025

Capital Toyota, Inc. responded

Thank you so much for your continued trust and loyalty over the past 10 years! We’re truly honored to be your go-to dealership for both purchasing and servicing your vehicles. Your recommendation means the world to us, and we’re grateful to have had the opportunity to serve you for so long. We look forward to many more years of providing excellent service!

November 15, 2024

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Louis V was extremely caring and helpful today. While traveling in the area with my paralyzed husband, we had a warning light illuminate in our 2020 Sienna. Capital Toyota folks quickly let me know More

by nanna032706
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 19, 2024

Capital Toyota, Inc. responded

Thank you so much for sharing your experience! 🌟 We’re so glad Louis and the team were able to assist you quickly and get you back on the road. We understand how important it is to have a reliable vehicle, especially while traveling, and we’re honored to have been able to help. 🚗💙 Thank you for choosing Capital Toyota, and please don’t hesitate to reach out if you need anything in the future. Safe travels to you and your husband! 😊

September 24, 2024

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They were great to work with. They fixed an o ring that they had installed previously. They took it right in and even gave me rental car to use. Had it fixed promptly and kept me More

by shwnsndrs
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Sep 24, 2024

Capital Toyota, Inc. responded

Thank you for your wonderful feedback! We're so glad to hear that we could take care of the issue promptly and provide you with a rental car while we worked on your vehicle. Keeping our customers informed and ensuring their peace of mind is always our priority. It was a pleasure working with you, and we truly appreciate your trust in us. If you ever need anything in the future, don't hesitate to reach out. Thanks again for choosing Capital Toyota, and safe travels!

September 19, 2024

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Great communication, quickly completed the work. Excellent This is the first time to use the Toyota service. More

by putnamcarol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 24, 2024

Capital Toyota, Inc. responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our service department and that the communication was clear and efficient. It’s fantastic to know that your first visit to Capital Toyota for service was excellent! We truly appreciate your trust in us and look forward to serving you again in the future. If you need anything else, don’t hesitate to reach out. Safe travels!

September 11, 2024

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Very good service and staff to work with. I did not feel pressured during my experience working with the staff. More

by titans7453
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Brandon Painter

Sep 16, 2024

Capital Toyota, Inc. responded

Thank you for your kind words! We’re delighted to hear that you had a positive experience with our service staff, and that you felt comfortable throughout the process. Our team strives to provide a pressure-free environment and excellent service, so your feedback means a lot to us. If you need anything in the future, we’re always here to help. Have a great day!

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