Check out Luis Valdez's reviews on DealerRater

January 07, 2024

Dealership Rating

Employee Rating

Dealer was good at keeping in contact throughout the process. There were too many faults with vehicle that should have been seen before there was recommendation for a new engine. process. There were too many faults with vehicle that should have been seen before there was recommendation for a new engine. More

by TIMZARION.STARR

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 08, 2024 -

Jim Ellis Chevrolet of Atlanta responded

Tim, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Expect the Best! Service Manager Mr. David Theriault

December 26, 2023

Dealership Rating

Employee Rating

The very best ! I would never consider another dealership Luis Valdez is the very reason I choose Jim Ellis I would never consider another dealership Luis Valdez is the very reason I choose Jim Ellis More

by DONCMATHIS

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Luis Valdez

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Dec 27, 2023 -

Jim Ellis Chevrolet of Atlanta responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Expect the Best! Service Manager Mr. David Theriault

December 15, 2023

Dealership Rating

Employee Rating

Thru were flexible and efficient given this was a repair and not scheduled maintenance I came in with my car on a tow truck just as they were closing and Luis stayed to get me squared away in the AM and not scheduled maintenance I came in with my car on a tow truck just as they were closing and Luis stayed to get me squared away in the AM More

by wallace.john.pt

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Luis Valdez

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Dec 15, 2023 -

Jim Ellis Chevrolet of Atlanta responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Expect the Best! Service Manager Mr. David Theriault

December 15, 2023

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Employee Rating

They did a very good job of keeping me up to date with the repairs and I received it back in the expected time. the repairs and I received it back in the expected time. More

by raym2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Vladimir Kochubey, Elise Schaaf, Loan Pham , Retanza Grier, David Theriault

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Dec 15, 2023 -

Jim Ellis Chevrolet of Atlanta responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Ellis Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault

December 12, 2023

Dealership Rating

Employee Rating

I recently had my coolant thermostat replaced at Jim Ellis Chevrolet, and the experience left me deeply dissatisfied. The part cost only $55 (OEM parts website), yet I was charged an astronomical $1200 Ellis Chevrolet, and the experience left me deeply dissatisfied. The part cost only $55 (OEM parts website), yet I was charged an astronomical $1200 for the service. This level of overcharging is unacceptable, and the lack of transparency in explaining the costs is concerning. The dealership's prioritization of profit over fair pricing and customer satisfaction has severely damaged my trust in their services More

by alvaroortizs

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

Other Employees Tagged: Gene Harvey and Luis Valdez

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Dec 15, 2023 -

Jim Ellis Chevrolet of Atlanta responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

Dec 15, 2023 -

Jim Ellis Chevrolet of Atlanta responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

December 08, 2023

Dealership Rating

Employee Rating

Luise Valdez makes my experience at Jim Ellis Chevrolet as smooth as possible Keep up the good work as smooth as possible Keep up the good work More

by PRITCHETT7711

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Luis Valdez

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Dec 10, 2023 -

Jim Ellis Chevrolet of Atlanta responded

Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad Luis was able to help, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault

December 03, 2023

Dealership Rating

Employee Rating

The service was done in a timely manner Mike Fair provided excellent service by communicating every step to me. provided excellent service by communicating every step to me. More

by Ogyedu

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Fair

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Dec 03, 2023 -

Jim Ellis Chevrolet of Atlanta responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault

November 29, 2023

Dealership Rating

Employee Rating

I am convinced that I was fraudulently charged for repairs on my truck. I am very disappointed in Jim Ellis repairs on my truck. I am very disappointed in Jim Ellis More

by JOHN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

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Dec 04, 2023 -

Jim Ellis Chevrolet of Atlanta responded

We're sorry that you didn't have a completely satisfying experience, John. Would you mind reaching out to us directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Please contact Ralph Sorrentino, General Manager at rsorrentino@jimellis.com

Dec 04, 2023 -

Jim Ellis Chevrolet of Atlanta responded

We're sorry that you didn't have a completely satisfying experience, John. Would you mind reaching out to us directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Please contact Ralph Sorrentino, General Manager at rsorrentino@jimellis.com

November 20, 2023

Dealership Rating

Employee Rating

I like the way you guys let me see the video call underneath the car underneath the car More

by stonehouzeceo

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Vladimir Kochubey, Elise Schaaf, Loan Pham , Retanza Grier, David Theriault

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Nov 20, 2023 -

Jim Ellis Chevrolet of Atlanta responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault

November 06, 2023

Dealership Rating

Employee Rating

No gas pump for 2 months and a half? My Chevrolet 4500 RV stuck there all this time, my food rotten, etc.. My Chevrolet 4500 RV stuck there all this time, my food rotten, etc.. More

by Marcelo Félix

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

Other Employees Tagged: Loan Pham

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Nov 09, 2023 -

Jim Ellis Chevrolet of Atlanta responded

Marcelo, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

Nov 09, 2023 -

Jim Ellis Chevrolet of Atlanta responded

Marcelo, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

Nov 09, 2023 -

Marcelo Félix responded

Mr. Sorrentino, My phone is 404.353.8466. if you need more information, just call me please. Kind Regards, Marcelo Felix

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Jim Ellis Chevrolet of Atlanta

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