Luke Burfield | Page 24

From start to finish everyone was pleasant to deal with. Highly recommend Hector.. he is a rockin' sales person!! Luke & Mike rock too. Highly recommend Hector.. he is a rockin' sales person!! Luke & Mike rock too. More

by Nicki Verified Customer Verified Customer

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We had a great salesman in Hector and it was a very easy and smooth process. and smooth process. More

by KVOSSEN12 Verified Customer Verified Customer

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Prompt friendly Our sales person was excellent as well as the finance manager Everyone was helpful Facility very clean the finance manager Everyone was helpful Facility very clean More

by stevei.nelsoni Verified Customer Verified Customer

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Nick sold me my car and he was great and super helpful! We did the financing with Luke and he came off as critical, rushed and rude with some of the things he was saying to me. We did the financing with Luke and he came off as critical, rushed and rude with some of the things he was saying to me. More

by sophierabino Verified Customer Verified Customer

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Tracy Internet Sales was more concerned about helping the woman buying the Genesis SUV. I was told to go home and get the Blue link set up myself. I told Lucas Finance NO, I don't want any of the packages, I woman buying the Genesis SUV. I was told to go home and get the Blue link set up myself. I told Lucas Finance NO, I don't want any of the packages, I only want the vehicle. He would not shut up until I selected packages, this forcing me to finance thousands of dollars needlessly. They took my cash instantly, took the money from my account in 24 hours, now making me wait 4-6 weeks to get a refund. I told them I have pre approval with BCU, they went and ran my name through multiple banks/credit unions. Now I'm getting refusal letters which will stay on my credit history for 3 years. The loan is through Topline Credit union. The loan was from 29 July 2022, 15 August 2022, they still don't know my account number. WOW More

by michaelanderson Verified Customer Verified Customer

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Salesman was very respectful and helpful, and the finance person was quick, intelligent, and hilarious! We appreciated the manager’s willingness to fix prior damage we found on the car as well. Best dealersh person was quick, intelligent, and hilarious! We appreciated the manager’s willingness to fix prior damage we found on the car as well. Best dealership I’ve worked with! More

by Susan.smith Verified Customer Verified Customer

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Andy Jones took good care of us from start to finish -- no pressure, very knowledgeable on the product, he stayed in touch with us through a few months of waiting for delivery. no pressure, very knowledgeable on the product, he stayed in touch with us through a few months of waiting for delivery. More

by DGLASS0 Verified Customer Verified Customer

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A big shout out to both Andy and Luke for making the car buying process so easy. I never felt rushed or pressured into purchasing my vehicle. Instead, Andy took the time to insure I saw an array of vehicles buying process so easy. I never felt rushed or pressured into purchasing my vehicle. Instead, Andy took the time to insure I saw an array of vehicles the fit my budget and needs. I will most definitely be a repeat customer of both Luther and Andy. Thank you so much! More

by mattmelcook Verified Customer Verified Customer

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I told Tracy that I didn't want the " Added Features ". It's stupid to pay $65.00 and to finance the Locking Lug Nuts. They are on Amazon for $22 with free shipping. The total for the added features on the It's stupid to pay $65.00 and to finance the Locking Lug Nuts. They are on Amazon for $22 with free shipping. The total for the added features on the window sticker $555.00. I told Tracy that I would need a lot of help with the Electronics. I haven't driven a new car recently. We never did a test drive, and he didn't spend much time with me. He was more worried about helping the woman buying a Genesis SUV. Even left the lot, without the BlueLink set up. I was told to go home and get it set up. WOW.I also told them ( Tracy and Lucas ) I have a Pre-Approval for $30K with BCU ( Baxter Credit Union / Target Credit Union ). ( I also have a code for an extra $1,000.00 which would save me over $13.00 a month. ) I also told the Finance person Lucas : No, I don't want any packages, I only want the Vehicle. He would not shut up until I had added several packages. Interesting that I told them that I know Brian Kenny, who is their Vice President of IT. This all happened Friday 29 July 2022. On Thursday I got a letter from Royal Credit Union that they did not approve my loan for $26,076.00. This is well under the $30K Pre-Approval that I have with BCU. Now, my Credit Score went from 839 down to 698. And all the hard pulls will stay on my Credit Report for 3 years. When I call the General Manager, Alex Irlin, will he fix this? One of the packages was the 3M clear tape bra, the Gold Package. This covers part of the hood, the area in the door handles and the exterior rear view mirrors. Terrible craftsmanship, the mirror(s) have white scratches in them, and the fibers from whatever items they used to wipe down the car. I could have done a better job and I'm not a Professional. Now my payments are over $475.00 each month, when they should have been under $424.68. Nothing at all good about this dealership. Also the internet process was bogus at best. I found a 2022 Hyundai Kona SEL with AWD, Stock # 77053. When I spoke with Tracy the response was, oh that was a presell. My question is: why was it marked as " on the lot ", if I can't buy it? I bought a 2008 Subaru Legacy Limited from Morrie's Automotive Group. I was not pressured and they did as I told them. It was a good experience. I enjoyed that Vehicle. It's terrible that I as a U.S. Army Cold War Veteran, get such rotten service. When I say NO, I don't want any packages, I only want the Vehicle. That means stop talking and coercing me into spending Thousands of dollars more. NO MEANS NO!!!!!!!!!!!! More

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We got the car we wanted. Ben was very knowledgeable and helpful. Car is great. Ben was very knowledgeable and helpful. Car is great. More

by Car Owner Verified Customer Verified Customer

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