Luke Lien | Page 40

Always feel like I'm getting the straight scoop. WB Acura has been my choice for service because I always feel like they are telling me what services I really need and if it's ok to wait 'til next ti WB Acura has been my choice for service because I always feel like they are telling me what services I really need and if it's ok to wait 'til next time' to complete the service they recommend. They complete the service within the time frame if I am waiting. More

by Tkt005 Verified Customer Verified Customer

Report | Print

Professional service Had some warranty work that needed to be done and they were able to get me in, gave me a very nice loaner car, and fixed my issue in a very timely man Had some warranty work that needed to be done and they were able to get me in, gave me a very nice loaner car, and fixed my issue in a very timely manner. The service professional was respectful and informative and kept me up to date with what was going on with my car! Very satisfied with this dealership. More

by AMYARMBRUSTER Verified Customer Verified Customer

Report | Print

Oil change,tire rotation I received courteous and professional help from the service advisor I dealt with. I waited for the work to be done and it was completed by the time gi I received courteous and professional help from the service advisor I dealt with. I waited for the work to be done and it was completed by the time given me when I checked in. I asked the service advisor if he would consider replacing my license plate frames on my 10 year old TL as a customer appreciation jester and he agreed to do so(they were in very bad condition). The new ones look great and they also provide great advertising for your dealership. This jester was greatly appreciated THANK YOU. I always have my service done at your location. More

by nanchuck43 Verified Customer Verified Customer

Report | Print

An Amazing Experience With The Best Facilities! I took my vehicle here to get my TPMS sensors checked out because they were showing low pressure even though I checked them and they were at the right I took my vehicle here to get my TPMS sensors checked out because they were showing low pressure even though I checked them and they were at the right PSI. I scheduled my appointment early in the day because I figured the sensors might have to get replaced and it might take all day. As I drove up to the service bays the doors opened for me and I just drove right in. I was greeted as soon as I was parked and I told them my concerns. After a little bit of information gathering I was guided to the lounge area where there was basically a small breakfast buffet waiting for me. Unfortunately I was not accustomed to being up that early and completely skipped breakfast. I grabbed a breakfast bar and a few muffins and a coffee. As I sat down to watch some YouTube on my phone and munch on my snacks I had plenty of people from the service all the way to sales nicely greet me. About forty minutes after I had sat down a service adviser retrieved me from the aforementioned lounge and told me I was ready to go. Everything was covered under warranty so I didn't have to pay a dime. Fantastic Experience! More

by STEELOYANGSTER Verified Customer Verified Customer

Report | Print

Oil Change B12 Good job done even before estimated time. I waited in the service area until the job was done. Happy to be able to schedule this service in advance Good job done even before estimated time. I waited in the service area until the job was done. Happy to be able to schedule this service in advance as well. More

by mmvactuary Verified Customer Verified Customer

Report | Print

Exceptional communication and execution I received a call to let me know they could do the maintenance work but wouldn’t be able to complete the diagnosis of a jerking transmission, giving m I received a call to let me know they could do the maintenance work but wouldn’t be able to complete the diagnosis of a jerking transmission, giving me an opportunity to re-schedule and save a trip. I decided to get the maintenance done anyway. I really appreciated the extra communication. More

by nswanny Verified Customer Verified Customer

Report | Print

Dog and people friendly Brought my dog with me for service. She got royal treatment of toys, treats, and scritches. The staff was helpful and polite. Provided us a courtesy c Brought my dog with me for service. She got royal treatment of toys, treats, and scritches. The staff was helpful and polite. Provided us a courtesy car for a few hours. I’m always impressed with the staff and service at this dealership. Oh and they have coffee and treats. The dog was really impressed. I was too. More

by Subaru dog and human Verified Customer Verified Customer

Report | Print

professional and fast The service I receive from White Bear Acura Subaru is always fast and professional. Everyone is friendly and the service is complete and affordable. The service I receive from White Bear Acura Subaru is always fast and professional. Everyone is friendly and the service is complete and affordable. I highly recommend them. More

by BAUERMEG Verified Customer Verified Customer

Report | Print

Expensive Customer service is good, but $600 for 15K service. Ridiculous. I had this on a previous car couple of years ago and it was less. Customer service is good, but $600 for 15K service. Ridiculous. I had this on a previous car couple of years ago and it was less. More

by SD.NEILSON Verified Customer Verified Customer

Report | Print

Greatly disappointed Took multiple call so and voicemails to get appointment. car piece was broken in twice places during service yet they gave car back without telling. Took multiple call so and voicemails to get appointment. car piece was broken in twice places during service yet they gave car back without telling. More

by SMSEVCIK Verified Customer Verified Customer

Report | Print