Luke Lien | Page 41

Best Dealership I’ve had the pleasure doing business with! Bought a used car from this dealership. I had two situations arise during my 30 day warranty period. They took care of all of it no questions ask. Ver Bought a used car from this dealership. I had two situations arise during my 30 day warranty period. They took care of all of it no questions ask. Very friendly staff, everyone I came in contact with. I definitely will be buying my next car from them as well. More

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Slipping In for 7000 miles oil change and tire rotation. Did not check tire air pressure and did not dry off car after wash. Had to come back next day. I feel In for 7000 miles oil change and tire rotation. Did not check tire air pressure and did not dry off car after wash. Had to come back next day. I feel the service is slipping. Been coming here since 2004. Acura pride not being displayed. More

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Service. Brought my 2013 outback in for 60,000 mi service. Was given a nice loaner car and service was completed on time. My car was very clean when I picked i Brought my 2013 outback in for 60,000 mi service. Was given a nice loaner car and service was completed on time. My car was very clean when I picked it up. I have taken my car there since I purchased it 4 yrs ago. More

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Service for 2016 Subaru Legacy Everything that I brought the in for service was handled quickly and effectively. Thanks for the good service. I will bring the car in for future serv Everything that I brought the in for service was handled quickly and effectively. Thanks for the good service. I will bring the car in for future servicing. More

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RDX Worse Off than before I went in for service A simple recalled air bag replacement damaged my car's steering returnability. I noticed a severe problem as soon as my vehicle was returned, drove a A simple recalled air bag replacement damaged my car's steering returnability. I noticed a severe problem as soon as my vehicle was returned, drove around the building right back into service. At that point service representative Luke yelled at me, told me there was no possible way that they could have done that, and that he was the expert because he drives these cars every day. I drive *my* car every day. Although the service manager Donovan agreed to look at it the next day the problem still exists (at least he didn't accuse me of lying like Luke.) I understand accidents happen and things can break, but refusing to take responsibility and yelling at your customers is so far below the expectation I have of a luxury car dealership as to be laughable. I would take my vehicle anywhere before being serviced there again. More

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Great service again for my 2015 Subaru Outback Got 4 new Michelin tires for my 2015 Subaru (lots of fun road mileage) and a routine alignment. Service was both polite and timely. This time I used Got 4 new Michelin tires for my 2015 Subaru (lots of fun road mileage) and a routine alignment. Service was both polite and timely. This time I used the complimentary car rental to complete a busy day. The Outback service was complete in <3 hours. I always enjoy the quiet ride (Harman Kardon Sound System). More

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recall service Service was excellent! asked for a quote on new tires and received it in writing. As always service at this site is the best! Luke was prompt, kept me Service was excellent! asked for a quote on new tires and received it in writing. As always service at this site is the best! Luke was prompt, kept me advised of there progress as well. More

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My first service at this dealership I recently purchased a used Acura RL and brought it in for an oil change and inspection. I received immediate attention by two service associates wh I recently purchased a used Acura RL and brought it in for an oil change and inspection. I received immediate attention by two service associates who actually greeted me personally as I drove up and then treated me as if I was family. Nena explained the service I was to receive and checked on recalls that were outstanding. We made arrangements for the recalls to be fixed next week and other concerns I had. She showed me around the dealership making sure I knew where everything was located. I believe it was Luke who helped familiarize me with the electronics in the car , going out of his way to answer my questions and brainstorm what he wasn't familiar with. I left very impressed with the service associates and the work performed on my car. 10 out of 10. More

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Service Department The finest service department that I have had to deal with. Their response is immediate and helpful. They actually display a concern for your problem The finest service department that I have had to deal with. Their response is immediate and helpful. They actually display a concern for your problem and will die nothing to fix it. They always go above and beyond what you actually want them to do. More

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Excellent, Very professional Great service provided by a professional staff. Open and honest about the cost, the service required and the time involved to perform the service. Cou Great service provided by a professional staff. Open and honest about the cost, the service required and the time involved to perform the service. Couldn't be happier with the services provided. More

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