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Luke Rohrman
Luke Rohrman at Bob Rohrman Kia

Luke Rohrman

Regional Used Car Director

Bob Rohrman Kia

701 Sagamore Pkwy S
Lafayette, IN 47905

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3 Reviews
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3 Reviews

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3 Reviews of Luke Rohrman

December 31, 2022

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They had wonderful customer service. And they were very thorough when it came to explaining all the warrantees. They were very helpful More

by CORCORANROSE20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Patrick Hertz, Logan Vandeveer, Allen Gooch, Rob Jones, Josh Gray, Russell Corcoran , Brendan Medbourn

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Jan 02, 2023

Bob Rohrman Kia responded

Rose, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

December 03, 2022

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Bob Rohrman Kia did an excellent job. They were efficient and friendly. They were able address the issue with my vehicle and get it back to me and a timely manner. More

by JDH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frankie Sanders, Patrick Hertz, Allen Gooch, Rob Jones , Austin Brown, Kayla Enrico, Matt Mailloux, Matthew Yero

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Dec 05, 2022

Bob Rohrman Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 29, 2022

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Not up front and honest, said it was being looked at; it was not. Fees are MUCH higher than they should/could be (and were elsewhere!) Just be transparent. NOT trustworthy!! More

by dawnschwarz85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Patrick Hertz, Allen Gooch, Rob Jones, Josh Gray , Kayla Enrico

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Dec 03, 2022

Bob Rohrman Kia responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Dawn, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Dec 03, 2022

dawnschwarz85 responded

You had days and days to “turn things around” and make them right while you had our vehicle. It was a clear choice you made to contribute to be deceitful. Since our vehicle was in your service department, you have all the personal information. Your manager basically threw our keys at us and turned and walked away. There’s been no contact since.

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