
Lyle Etzwiler
Customer Care Service Director
Koons Clarksville Chevrolet Buick GMC
12421 Auto Drive
Columbia, MD 21029

15 Reviews
Write a Review15 Reviews of Lyle Etzwiler
March 11, 2025
Always very good work is completed on time and I’m always keep in the loop. Very satisfied. keep in the loop. Very satisfied. More
Other Employees Tagged: Ryan Lawrence, David Hammond, Cassie Kelly, Chris Parsley, Al Cecchini, Kacey Burriss
February 25, 2025
Koons is absolutely an incredible dealership to work with. The entire staff from the front of the house to the back of the house is amazing. Kacey in the service department is incredible. Her level of e with. The entire staff from the front of the house to the back of the house is amazing. Kacey in the service department is incredible. Her level of expertise is extremely refreshing. More
Other Employees Tagged: Ryan Lawrence, David Hammond, Cassie Kelly, Chris Parsley, Al Cecchini, Kacey Burriss
February 15, 2023
I have not been a fan of the corporate approach that Koons offers in the several years now that they have run the Claksville dealership. I very much miss the more community and customer focused dealers Koons offers in the several years now that they have run the Claksville dealership. I very much miss the more community and customer focused dealership that Win Kelly represented. It's just not the same shop I used to deal with. The only constant is Al C in service. He's very helpful and friendly. I cringe when I see the woman in the Koons commercials. More
Other Employees Tagged: Ryan Lawrence, David Hammond, Cassie Kelly, Chris Parsley, Al Cecchini, Kacey Burriss
October 04, 2021
Quick service, very knowledgeable, patient and honest. No problems. A great experience, exactly what I wanted. problems. A great experience, exactly what I wanted. More
Other Employees Tagged: Ryan Lawrence, David Hammond, Cassie Kelly, Chris Parsley, Al Cecchini, Kacey Burriss
December 07, 2018
Very personal service I have been dealing with win Kelly since 2012. The service department is 2nd to none in personal service and great work, Cassie Kelly is tops, as is I have been dealing with win Kelly since 2012. The service department is 2nd to none in personal service and great work, Cassie Kelly is tops, as is Lyle and Ryan and Peter is excellent with transmissions. Hope all stay on with Koons ownership. More
Other Employees Tagged: Ryan Lawrence, Cassie Kelly , Peyer
December 01, 2018
Awesome Cars, Awesome People! At Win Kelly, you dont feel like a potential customer shopping for a means of transportation, they make you feel like family helping you make a life d At Win Kelly, you dont feel like a potential customer shopping for a means of transportation, they make you feel like family helping you make a life decision. More
Other Employees Tagged: Kevin Bell, Will Rich, Michelle Thomas, David Hammond, Cassie Kelly, Rich Northrup, Kacey Burriss
October 20, 2018
Service Absolutely the best service in the new car sales and service industry. Kevin and his employees go way beyond normal expectations to assure customer s Absolutely the best service in the new car sales and service industry. Kevin and his employees go way beyond normal expectations to assure customer satisfaction. More
Other Employees Tagged: Kevin Bell, Al Cecchini , Gail in service
September 09, 2018
Service As usual, my service was exceptional. Everyone there is always very helpful and professional. Lyle and Kacey are absolutely a pleasure to deal with. As usual, my service was exceptional. Everyone there is always very helpful and professional. Lyle and Kacey are absolutely a pleasure to deal with. Thank you again for providing me top notch service Mary Keech More
Other Employees Tagged: Kacey Burriss
June 29, 2018
Quality service Rich, Barry, Rob, & Lyle at Win Kelly are amazing! Couldn’t have asked for a better experience!! Thank you all so much for going above & beyond and ma Rich, Barry, Rob, & Lyle at Win Kelly are amazing! Couldn’t have asked for a better experience!! Thank you all so much for going above & beyond and making the process of getting a new SUV smooth & painless! More
Other Employees Tagged: Barry Geis, Rob Vecera , Rich Hollander
June 29, 2018
Warranty Work Recently I had an issue with a piece of chrome coming apart on the roof of my 2016 Buick Enclave. I brought the vehicle information service and they Recently I had an issue with a piece of chrome coming apart on the roof of my 2016 Buick Enclave. I brought the vehicle information service and they fixed it promptly. Kudos to the service team!! More
Other Employees Tagged: Cassie Kelly

