Lyric Kimley

Everyone there listened and made sure they knew exactly what I wanted and what I could afford! Kind and knowledgeable! what I wanted and what I could afford! Kind and knowledgeable! More

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Everyone was so friendly and helpful. There was absolutely no pressure to purchase. I felt like I was dealing with family during the entire process. I absolutely love my new car. I wo There was absolutely no pressure to purchase. I felt like I was dealing with family during the entire process. I absolutely love my new car. I would recommend Oakes KIA to anyone thinking of purchasing a new vehicle. More

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Chuck Henn was great to work with. The overall experience was excellent. I will shop there again. The overall experience was excellent. I will shop there again. More

by paydirt53 Verified Customer Verified Customer

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Lack of communication, and return of phone calls. Service was terrible. I submitted a laundry list of issues which only one was addressed. My wheel lug key was lost on my last visit so my tires did n Service was terrible. I submitted a laundry list of issues which only one was addressed. My wheel lug key was lost on my last visit so my tires did not get rotated. Did they bother to call me and ask where the key might be? No I cancelled my service contract and my extended warranty with them. Good ridance Oaks Kia North. More

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Very friendly and knowledgeable. Could do with some wall repairs and paint. The finance department was great, however the turnaround time waiting for them to be ready for us was excr Could do with some wall repairs and paint. The finance department was great, however the turnaround time waiting for them to be ready for us was excruciating. More

by sdaveyar Verified Customer Verified Customer

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I confirmed the availability of a vehicle the night before and arranged transportation to travel nearly two hours to this dealership specifically to test drive and purchase that car. As a mother, coord before and arranged transportation to travel nearly two hours to this dealership specifically to test drive and purchase that car. As a mother, coordinating kids and transportation for a trip that far is not a small effort. After arriving, I test drove the vehicle and decided to move forward with purchasing it. I completed a credit application and authorized a hard credit inquiry while the finance department processed the deal. During my visit another customer asked my salesperson about the vehicle and was told it was not available because I was looking at it unless I decided not to purchase it. Based on that, I believed the vehicle was effectively pending while financing was being finalized. Because the financing process was taking a while and I had young children with me (3/2yrs), I briefly stepped away to get them food while the application was being processed, calling to check back in as well. When I returned shortly afterward to finalize the purchase, I was informed the vehicle had been sold to another customer. After traveling nearly two hours and authorizing a hard credit inquiry because I believed the purchase was pending, this experience was extremely frustrating and disappointing. I would not have agreed to a hard credit inquiry if I had known the vehicle was still available to other buyers while my financing application was being processed. Future buyers may want to make sure a vehicle is actually secured before allowing a credit inquiry or stepping away during the process. * The sales manager has said they will try to make the situation right. I will update this review if they do, for future customers. More

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Fantastic! Would come back again and drive two hours to do it! Very good experience. Would come back again and drive two hours to do it! Very good experience. More

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Great people! Great service! Great car! I’m so happy with my all around experience at Oakes Kia! Great service! Great car! I’m so happy with my all around experience at Oakes Kia! More

by elizataybeth0802 Verified Customer Verified Customer

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Darren was great. He was quick with the paperwork as he knew i drove four hours to purchase the K5 He was quick with the paperwork as he knew i drove four hours to purchase the K5 More

by gttracy15 Verified Customer Verified Customer

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Gloria was simply amazing. She answered all of my questions and was very friendly and professional. Leric I hope that is spelled right was amazing in negotiating our service She answered all of my questions and was very friendly and professional. Leric I hope that is spelled right was amazing in negotiating our service agreement. I will definitely recommend Oakes KIA to my friends. More

by Jplunkett Verified Customer Verified Customer

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