MARCOS RANCEL

Excellent service We had a great time with Marcos who made sure all our questions were answered, even the questions we did not know we had. He went above and beyond- a We had a great time with Marcos who made sure all our questions were answered, even the questions we did not know we had. He went above and beyond- a genuinely great guy to do business with that knows his cars.This great experience continued with Ivan in finance - another great guy to work with that made all the paperwork go smoothly. More

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WORST experience at any dealership ever On Saturday, June 8th we dropped of our VW Jetta at Rick Case VW in Weston to be serviced. They told us it would cost $16,000 to replace the engine t On Saturday, June 8th we dropped of our VW Jetta at Rick Case VW in Weston to be serviced. They told us it would cost $16,000 to replace the engine that he claims is "falling apart". After telling him we wouldn't pay that much to repair the car, he asked if he can have a sales man to return our call to go over our options, that if we leased a car with them they can make what we owe on our car "go away". All this sales guy did was talk about leasing a car with them, and after we told him we were not interested in leasing a car, and that we just wanted to pay for the diagnostic and leave, that's when things really started to get out of control. He told us that because their service department is closed now, they can not give us our car back until Monday. I asked to speak to a manager and met Lawrence Fossati. The most unprofessional and ignorant manager I have ever met, reiterated there was nothing he can do, that they can not give us our car back until Monday. I told him I would call the police if he did not give us our invoice, he said "go ahead, but if you do, you can step outside". So, I called my dad, who called the non-emergency police number to meet us at the dealership. Only then were they (all of a sudden) able to print out our invoice and walked us over to the cashier to pay our bill. Never, I mean NEVER in my life have I ever had such a horrible experience at a dealership. They have lost our business, my parents business, as well as my sisters business forever. Upper management needs to be aware of how unprofessional these people are, especially Lawrence Fossati, the supposed General Manager, was the worst of everyone we dealt with today. He even went as far to tell my dad, "I don't know what happened when they were discussing purchasing a car from us, but maybe they are upset about that" when he knows very well we didn't want to purchase a car from them, we just wanted our invoice so we can pay it and leave. He is xxxx, a liar, and if this is Rick Case's idea of what their manager's should be like, I suggest that no one ever purchase or service their car at any Rick Case Dealerships. There are plenty of other options out there who would never do anything like this to their customers. More

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Professional staff and a place where you want to come back. Overall very good experience and professional customer service. This is the dealership where you want come back. I want to stand by Marcos in sales wh Overall very good experience and professional customer service. This is the dealership where you want come back. I want to stand by Marcos in sales who did a great job, very friendly and he knows how to sale professionally. Stephen in financing very helpful and professional as well. More

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VERY GOOD AND SMOOTH EXPERIENCE The sales person was amiable, professional and knowledgeable. The price was negotiated in an expeditious manner which resulted on a pleasant experienc The sales person was amiable, professional and knowledgeable. The price was negotiated in an expeditious manner which resulted on a pleasant experience. Thank you all. More

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