A very poor sales experience at Rick Case VW.
The dealership itself is quite pleasant with nice amenities for customer.
My sales experience began with receiving a guaranteed, no haggle quote through the USAA buying service (Truecar).
Upon my arrival, I was introduced to a salesperson who was very personable. I showed him my quote and told him I would buy the quoted automobile for the guaranteed price. He brought out the vehicle, and my wife and I test drove it. We told the salesman we would purchase the vehicle as quoted. He began by asking about financing and trade in. We told him that we would buy the car for cash, and there would not be financing. He excused himself and said he had to get the sales manager. He would be right back.
About 20 minutes later the sales manager and salesman came in and immediately said he could not sell the vehicle at that price, because I was not financing through the dealership.
He stated that the guaranteed price (which was a very fair price) included that I would finance the car and all rebates were factored in. He said that he would lose money at that price. I sympathized with him but insisted on paying the quoted price.
This began the typical sales manager vs. customer scenario. He would retreat to his office, let us sit and come back to argue with us. I should have left, but this was a "guaranteed" price.
This went on for several hours. At one point he said that he did not want to sell us a car. I asked if he was actually refusing to sell us a car. He replied he would but apparently we were not being cooperative. He insisted that we would have to pay an additional $1000 to make the deal. This cat and mouse game continued for about another hour. He finally came back and agreed to the original deal. We were then sent into the F&I office to complete documentation.
The sales manager came in and announced that he discovered a $1000 rebate that could be applied to the deal. He had me sign an application for the rebate and whispered something to the F&I guy.
The end result was to add an extra $1000 to the sale price, and then subtracting it from the price. The dealer benefited from the rebate not me. In addition in extra sales tax for me.
All in all it was a horrible sales experience. It took over five hours to complete the ordeal.
I have contacted Rick Case Corporate with my complaints and they would do nothing.
Subsequent feedback was given to VW of America, and USAA Buying service and essentially no response after two months.
Incidentally, I have had some interaction with their service department and I was quite pleased.
My advice is that if you want to avoid intrigue, drama, and sitting for long periods, then avoid Rick Case VW, and be suspect of quotes from Truecar. They do not support their customers.