MELVIN RIVAS

These folks know how to make my diesel RR Sport run like new. Been to other dealerships and this one is best. If you do the RR thing, do it here. new. Been to other dealerships and this one is best. If you do the RR thing, do it here. More

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Melvin was professional courteous, and I felt very well taken care for, and he went above and beyond during my service taken care for, and he went above and beyond during my service More

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I just picked up my third new vehicle from Land Rover Alexandria, and I will say it plainly: this is the best dealership in the country. Three vehicles in a row is loyalty to a brand and to a team -- thi Alexandria, and I will say it plainly: this is the best dealership in the country. Three vehicles in a row is loyalty to a brand and to a team -- this team has earned it every single time. The key reason I keep coming back is Jerome Cabbagestalk, executive sales guide. Jerome does not just deliver great customer service; he sets the standard for it. Jerome treats all of his customers like good friends. He listens, he heads off issues before they ever reach me, and he turns what most people dread into something I actually look forward to. Nobody does it better than Jerome! David Ighrayeb, the sales manager, was wonderful. I walked in intending to buy, and instead of taking the easy sale, he walked me through the lease deal in place and showed me exactly why it was the better outcome for me. That is a dealership that puts the customer ahead of the transaction, and it is rare. Chandler Thorton took exceptional care of me as my service advisor, so I was thrilled to see him back with Land Rover, now in finance. He made the paperwork effortless, answered every question, and had me out the door in my new Range Rover Sport without a hitch. Today I met with Ali Gunertem, who was fantastic. He walked me through every feature of the vehicle and made sure I was completely comfortable with the infotainment system before I left. He answered all my questions with no rushing, just genuine care. I also must mention Melvin Rivas, who has been an outstanding service advisor to me for the past couple of years with my previous vehicle and will help me make sure the new one stays in great shape too. Five people, five flawless experiences, one dealership. Land Rover Alexandria has a customer for life. More

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I just picked up my third new vehicle from Land Rover Alexandria, and I will say it plainly: this is the best dealership in the country. Three vehicles in a row is loyalty to a brand and to a team -- th Alexandria, and I will say it plainly: this is the best dealership in the country. Three vehicles in a row is loyalty to a brand and to a team -- this team has earned it every single time. The key reason I keep coming back is Jerome Cabbagestalk, executive sales guide. Jerome does not just deliver great customer service; he sets the standard for it. Jerome treats all of his customers like good friends. He listens, he heads off issues before they ever reach me, and he turns what most people dread into something I actually look forward to. Nobody does it better than Jerome! David Ighrayeb, the sales manager, was wonderful. I walked in intending to buy, and instead of taking the easy sale, he walked me through the lease deal in place and showed me exactly why it was the better outcome for me. That is a dealership that puts the customer ahead of the transaction, and it is rare. Chandler Thorton took exceptional care of me as my service advisor, so I was thrilled to see him back with Land Rover, now in finance. He made the paperwork effortless, answered every question, and had me out the door in my new Range Rover Sport without a hitch. Today I met with Ali Gunertem, who was fantastic. He walked me through every feature of the vehicle and made sure I was completely comfortable with the infotainment system before I left. He answered all my questions with no rushing, just genuine care. I also must mention Melvin Rivas, who has been an outstanding service advisor to me for the past couple of years with my previous vehicle and will help me make sure the new one stays in great shape too. Five people, five flawless experiences, one dealership. Land Rover Alexandria has a customer for life. More

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It was a phenomenal and seamless. Melvin was very helpful and informed me of all work done in a timely manner. Melvin was very helpful and informed me of all work done in a timely manner. More

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Melvin was awesome Will work with him or Kevin any time. They always take care of me time. They always take care of me More

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Melvin is an excellent service advisor who addresses all your needs. I will recommend him to anyone. your needs. I will recommend him to anyone. More

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I took our vehicle into the dealership after talking to Melvin the day before, and was helped by Ash and Melvin, the next day who were both capable and very knowlegable. I also was helped out by Jerom Cabb Melvin the day before, and was helped by Ash and Melvin, the next day who were both capable and very knowlegable. I also was helped out by Jerom Cabbagestalk, who as always was very proffesional and curtious. I also stopped by and had an exceptional espresso at their coffee bar, and had a great talk with the lady that works there, while I waited for our car, which was done very quickly! I have nothing but praise for the staff at Land Rover Alexandria, and love how the dealership is so bright, as it really energizes you. That, along with the new car smell and the scent of quality leather! More

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Great experience working with Melvin and Don, fitting in an older Jaguar for an overall inspection, and much needed fluid changes. Was kept updated while special order parts were ordered, estimated repair an older Jaguar for an overall inspection, and much needed fluid changes. Was kept updated while special order parts were ordered, estimated repair time was spot on, and even walked through the whole car with Melvin and Don afterwards to talk about vehicle status, watch areas, and future needs-great experience… More

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I had an excellent experience working with Melvin Rivas at Land Rover Alexandria. Melvin is an outstanding service advisor—professional, knowledgeable, responsive, and genuinely committed to making sure ev at Land Rover Alexandria. Melvin is an outstanding service advisor—professional, knowledgeable, responsive, and genuinely committed to making sure everything is taken care of properly. He kept me informed throughout the process, answered all my questions, and made the entire service experience smooth and stress-free. It’s clear that Melvin takes pride in his work and truly cares about his customers. 5 stars without hesitation! I highly recommend asking for Melvin if you’re servicing your Land Rover at Land Rover Alexandria. Excellent customer service! More

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