MELVIN RIVAS | Page 2

Land Rover Alexandria responded

Thank you, Vickie and Alvin, for your wonderful review. We are thrilled to hear that Melvin provided the outstanding communication and customer care that he is known for. Taking the time to explain recommendations and keep our clients informed is an important part of the experience at Land Rover Alexandria, the number one destination for Land Rover service and sales in the area. We appreciate your trust in us and are glad Black Diamond is in great hands. We look forward to serving you again. -Roger Wildermuth, General Manager

Land Rover Alexandria responded

Thank you for the wonderful review and for sharing your experience with us. We are thrilled to hear our team was knowledgeable, helpful, and took great care of your vehicle throughout your visit. Providing exceptional customer care and professional service is what helps make Land Rover Alexandria the top Land Rover dealership in the area. We truly appreciate your support and look forward to welcoming you back again soon. -Roger Wildermuth, General Manager

Land Rover Alexandria responded

Thank you for the fantastic review and for sharing your experience with our team. We are glad to hear the communication throughout your visit was prompt, professional, and transparent from start to finish. Keeping our customers updated, getting approval before moving forward, and completing service efficiently are all part of what makes Land Rover Alexandria the top Land Rover dealership in the area. We truly appreciate your support and look forward to welcoming you back again soon. -Roger Wildermuth, General Manager

Land Rover Alexandria responded

Thank you for the wonderful review and for trusting Kevin and our team with your daughter’s 2002 P38. We know vehicles like the P38 require a special level of knowledge, care, and attention, so it is great to hear your experience was terrific from start to finish. Providing expert service on classic and iconic Land Rover models is one of the reasons Land Rover Alexandria continues to be recognized as the top Land Rover dealership in the area. We truly appreciate your support and look forward to welcoming you back again soon. -Roger Wildermuth, General Manager

Land Rover Alexandria responded

Zona, thank you for the amazing review and for recognizing Melvin and our team for the care and attention they provided during your visits. We are thrilled to hear Melvin made you feel comfortable throughout the service process while never making you feel pressured regarding recommendations for your vehicle. Providing honest guidance and exceptional customer care is what helps make Land Rover Alexandria the top Land Rover dealership in the area. We truly appreciate your support and look forward to welcoming you back again soon. -Roger Wildermuth, General Manager

Land Rover Alexandria responded

Candic, thank you for the wonderful feedback about your experience with Melvin. We are thrilled to hear he kept you informed throughout the process, communicated promptly, and made sure everything was ready for a smooth pickup experience. Delivering professional and attentive service like this is what continues to make Land Rover Alexandria the number one luxury dealership in the area. We truly appreciate your support and look forward to welcoming you back again soon. -Roger Wildermuth, General Manager

Land Rover Alexandria responded

Thank you so much for the fantastic review, Lamar. We truly appreciate your kind words about our service department and team. Providing outstanding customer service and a great overall experience is always our goal, so it means a lot to hear we delivered that during your visit. We value your support and look forward to welcoming you back again soon. -Roger Wildermuth, General Manager

Land Rover Alexandria responded

Yarborough335, thank you for the great feedback. We’re glad our team provided clear communication and detailed, knowledgeable service for your Land Rover. We appreciate your trust and look forward to taking care of you again on your next visit. -Roger Wildermuth, General Manager

Land Rover Alexandria responded

Sylvia, thank you for the wonderful feedback. We’re glad Kevin and Melvin kept you well informed and delivered the level of professionalism and care you expect. We truly appreciate your trust and look forward to taking care of you and your Range Rover again. -Roger Wildermuth, General Manager

Land Rover Alexandria responded

Kendra, thank you for the thoughtful feedback. We’re glad Melvin kept you well informed and provided clear insight to help you plan ahead with your vehicle. It’s great to hear your experience stood out, and we truly appreciate you choosing us as your home dealership. -Roger Wildermuth, General Manager