Mack Butler | Page 11

Once they were able to pull up the extent of my contract for our 2020 Jetta, everything was fine! Pleased! for our 2020 Jetta, everything was fine! Pleased! More

by ANN_BROWN Verified Customer Verified Customer

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Fantastic service very knowledgeable and professional. Greeted with a smile by friendly staff. I would recommend this service center to all vw owners. Greeted with a smile by friendly staff. I would recommend this service center to all vw owners. More

by joneserbobbob100 Verified Customer Verified Customer

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Friendly people, fast service. They even told me I didn’t need the wiper blades I thought I needed They even told me I didn’t need the wiper blades I thought I needed More

by FLYFAST269 Verified Customer Verified Customer

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The service guys are great. Always enjoy talking to them. And the detailer did a fantastic job! Always enjoy talking to them. And the detailer did a fantastic job! More

by ROBIDEAUX Verified Customer Verified Customer

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This is my third visit to try and fix an issue that can caused by neglecting an error code that indicated the engine temperature sensor was errored. The mechanic admitted he read it and didn’t do anything caused by neglecting an error code that indicated the engine temperature sensor was errored. The mechanic admitted he read it and didn’t do anything about it. So I schedule a second visit to fix this issue that should have been corrected in the first place after I pay 600 dollars for a battery replacement. Well the moment I pull in I’m called and told they didn’t have a mainline technician available to work on my car. A pretty big oversight to make after I drive an hour to get to the service center. A complete waste that could have been avoided by just having customer service….with that said, I expect to get rid of my VW just so I don’t have to go through this service center. More

by KURTIS Verified Customer Verified Customer

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Great people, great establishment. I was able to eat lunch unbothered. Ray is the best, Mack is a close second. Jk they're all great I was able to eat lunch unbothered. Ray is the best, Mack is a close second. Jk they're all great More

by SLIDESHOOTER2011 Verified Customer Verified Customer

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Price more than double the price for oil service than the community prices. They tried the dirty air and cabin filter scam. The ones they showed me were not the filters from my car. Also said I needed new community prices. They tried the dirty air and cabin filter scam. The ones they showed me were not the filters from my car. Also said I needed new wipers. I replaced them myself with premium blades 5000 miles ago and they are perfect. Will never do business with this dishonest dealer More

by rfeezell Verified Customer Verified Customer

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Very professional and courteous team. Everything was explained in full detail. They handled my vehicle with great care - right down to the complementary wash and vacuum. Will use their Everything was explained in full detail. They handled my vehicle with great care - right down to the complementary wash and vacuum. Will use their services again and would recommend. More

by Alex Verified Customer Verified Customer

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The information about all of the service items was not forwarded from the check-in representative to the service technician or the check-out representative. forwarded from the check-in representative to the service technician or the check-out representative. More

by APPLES10 Verified Customer Verified Customer

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I have been going to Crain VW for 5 years now because the service department is always very helpful no matter how busy they are. service department is always very helpful no matter how busy they are. More

by JULIE_BIRCHFIELD Verified Customer Verified Customer

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