Mack Butler | Page 3

They are very prompt, informative and you can tell they truly care about their customers. truly care about their customers. More

by louise.cothran2013 Verified Customer Verified Customer

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Friendly, timely not pushy about service possibly needed. I feel very comfortable with the service I recieve here. Thank you. I feel very comfortable with the service I recieve here. Thank you. More

by KNIGHTDIP3 Verified Customer Verified Customer

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Communicated well and was able to resolve all my issues with the car. Followed up with recommendations. with the car. Followed up with recommendations. More

by BDEARSMAN Verified Customer Verified Customer

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Brought car in for an engine light intermittent coming on and off. Replaced an intake manifold and part with transmission. The transmission part took 7 business days to be delivered, and was told it would and off. Replaced an intake manifold and part with transmission. The transmission part took 7 business days to be delivered, and was told it would be fixed the day the part arrived. It was not completed until 3 days later, 15 days total. Picked up car and immediately turned around, car rpms at 5000 at 30 mph. Mechanical issues with transmission, apparently not checked after fix to transmission. 2 more days needed to fix the transmission. To add insult to the process I had to keep calling for updates, finally spoke with Service Manager and was told he would call me back once it was resolved. I received a call from the assigned service representative with no apology for my time without a car or Very poor customer service-I would not recommend this dealer for repair. More

by woodjjgg Verified Customer Verified Customer

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Friendly staff, fairly quick service just a little on the pricy end for certain things but other than that it's great. pricy end for certain things but other than that it's great. More

by ggiles680 Verified Customer Verified Customer

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Service department was super friendly and helpful, took care of several issues same visit. Very pleased with the great service! care of several issues same visit. Very pleased with the great service! More

by Courtneya Verified Customer Verified Customer

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My car was stolen October 2022 and I brought it to Crain for he worked on and repaired and it was the worst experience I have ever had. I will never go back to this dealership and I hope they get closed dow for he worked on and repaired and it was the worst experience I have ever had. I will never go back to this dealership and I hope they get closed down. More

by Ozarktailsco10 Verified Customer Verified Customer

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I scheduled a service appointment just to be told that the appointment is actually only to fill out paperwork. I was told it would take 2 days to get my car diagnostics ran. I walked in to get my car the the appointment is actually only to fill out paperwork. I was told it would take 2 days to get my car diagnostics ran. I walked in to get my car the evening of the second day because I was going to take my car somewhere else if it was going to take any longer, and they got the diagnostics ran within 30 minutes. I don’t understand why it was going to take almost 3 days to look at my car when it got done in 30 minutes after I showed up. More

by hmetcalf03 Verified Customer Verified Customer

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Great customer service and communication, staff are very responsive and helpful. Got my car’s oil changed quickly responsive and helpful. Got my car’s oil changed quickly More

by AUDRAFLAMMANG Verified Customer Verified Customer

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This dealership has always treated me right. I highly recommend their service department. Mack is very professional but also down to earth. I highly recommend the service department. I highly recommend their service department. Mack is very professional but also down to earth. I highly recommend the service department. More

by Kdgass4 Verified Customer Verified Customer

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