Mack Nidros

Adam in Service Department is great in person but will not communicate at all once you leave your car. This has happened a number of times since I purchased Jeep there. They kept it for 3 days without up not communicate at all once you leave your car. This has happened a number of times since I purchased Jeep there. They kept it for 3 days without updating me at all. I left message two days in a row with no response. After I finally talked to manager, come to find out it was ready ( probably sitting there for a couple days ). Then I made an appointment & took it back the next day for an alignment in hopes to give them a second chance and Luke cussed while I was on phone trying to find answers when no one was calling me again. The new manager Mack is awesome and has great customer service, but he shouldn’t have to get involved. I will never be taking my Jeep back to them nor recommend this place to anyone. More

by hcrook72 Verified Customer Verified Customer

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Very courteous and professional. Jared knew his job well. Thank you, Jared. See you again soon. Jared knew his job well. Thank you, Jared. See you again soon. More

by SPAGAN8387 Verified Customer Verified Customer

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I would give ZERO stars if possible! ! HORRIBLE CUSTOMER SERVICE!!! I took my car in for a temperature gauge replacement. They had it for 3 days. Once we picked it up, the air condition ! HORRIBLE CUSTOMER SERVICE!!! I took my car in for a temperature gauge replacement. They had it for 3 days. Once we picked it up, the air conditioning stopped working, due to an error on their part. We had to take it back in, and wait again, with no reply when we requested to speak to someone! I’m so frustrated with the error they made and the lack of communication!!! DO NOT GO HERE!!! More

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Unfortunately poor customer service and quality attention to repair my vehicle has been poor. Promised follow up has not happened either even after addressing my concerns with management. I am still waiting to repair my vehicle has been poor. Promised follow up has not happened either even after addressing my concerns with management. I am still waiting for the follow up as the new service manager seemed sincere. Maybe this is not the case? I hope unaddressed concerns with my vehicle will not leave me on the side of the road. More

by gstutz8229 Verified Customer Verified Customer

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The service department at Olathe Chrysler Jeep Dodge was very accommodating and communicated everything very clearly! They worked hard with me to get everything I needed done! This is why I only use them to very accommodating and communicated everything very clearly! They worked hard with me to get everything I needed done! This is why I only use them to service my vehicles! More

by Toni Heflin Verified Customer Verified Customer

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