Maddie Wojciechowski | Page 11

They did a great job. They got me in quickly. The counter person explained things well. They got me in quickly. The counter person explained things well. More

by GEOHRECREA1TIVE Verified Customer Verified Customer

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My experience was one of perfection from scheduling to my reception by Maddie to the prompt and professional service I received, I was impressed when offered a ride home, when I told them I was about 45 mile reception by Maddie to the prompt and professional service I received, I was impressed when offered a ride home, when I told them I was about 45 miles they just gave me a rental, no charge, they also stayed in contact to let me know the status of my vehicle, and sent a short video of the vehicle's inspection, very nice to deal with, I finally found a dealership I like working with, thanks to the team at Russ Darrow, Good Job! More

by Throttleman101 Verified Customer Verified Customer

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I appreciate the video that was sent to me showing me the issues with the vehicle. Very pleased with the service that I got from the department. issues with the vehicle. Very pleased with the service that I got from the department. More

by CHRISLEUTERMANN Verified Customer Verified Customer

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I've always had a friendly,helpful and professional experience with Darrow Honda. I will tell anyone that experience with Darrow Honda. I will tell anyone that More

by lindablue5568 Verified Customer Verified Customer

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Met my best expectations And I received every courtesy I will recommend you to my friends will recommend you to my friends More

by jzimmermann Verified Customer Verified Customer

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I got ripped off. Scheduled appointment for semi-synthetic for $49. Got there and Maddie said it was around $75 and the full-synthetic was $85. She said they usually p Scheduled appointment for semi-synthetic for $49. Got there and Maddie said it was around $75 and the full-synthetic was $85. She said they usually put full-synthetic in my car. I told her the website said $49 for semi-synthetic. She decided to pull up the website and show me the price was around $75. So I went online and actually selected Schedule Service at their location. I put in my car’s information and it showed $49 for semi-synthetic. I showed her and she said that meant the full-synthetic wasn’t priced right either. I went with the full-synthetic that was $85 but was $75 on sale. Then she gave me another $10 off, making the total $65. When the oil change was finished, the $65 ended up being $89! There was the tax, a couple of other charges for something like $4 each, and then a “shop fee” which happened to be $10. I feel as if they wanted to make sure I paid the regular price for the full-synthetic of $85 in the end. I paid it, left this dealership, and will try to never go back there. Also, my appointment was at 10:30am and I didn’t leave until around noon. This was supposed to be an emissions test and 20-minute oil change for $49 but ended up being 1-1/2 hours and $89. I know what they did and they know because the person who greets you is the person who checks you out when the service is completed. I believe Zach, who was very nice, said Maddie was busy at the moment and he would check me out. Maddie was nowhere to be found when I was informed my total was $89. Seems too convenient. I felt horrible when I left and for most of the day after that. Doesn’t feel good to be ripped off. More

by AEANDE74 Verified Customer Verified Customer

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Maddie was awesome, quick, and informative. Super impressed by her! Great experience over all yesterday. Super impressed by her! Great experience over all yesterday. More

by Deeder76 Verified Customer Verified Customer

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They were on point and got my oil change alot faster than I thought. Thanks I thought. Thanks More

by captainsaveahomewi Verified Customer Verified Customer

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Everyone was extremely professional and kind. Maddie did a great job making sure I understood everything about the visit and made sure to ask if I had questions. I really appreciated the video Maddie did a great job making sure I understood everything about the visit and made sure to ask if I had questions. I really appreciated the video of the work done! Overall great experience. More

by MARGARET.NEARY919 Verified Customer Verified Customer

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All very good. Maddie explained the process very well. She is an effective communicator. I will continue to work with Russ Darrow Honda. Maddie explained the process very well. She is an effective communicator. I will continue to work with Russ Darrow Honda. More

by BEWELL05 Verified Customer Verified Customer

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