Mahogany Nolen

Chaz Caldwell did a wonderful job of finding a car that was best for me. His attitude was great, too! Also, Demetrius Davis was knowledgeable and very helpful in the finance department. I learned a lot fro was best for me. His attitude was great, too! Also, Demetrius Davis was knowledgeable and very helpful in the finance department. I learned a lot from him. I highly recommend both Chaz and Demetrius. More

Helpful 0

Report | Print

The good: This being my first car purchase, Joe Kelly was incredibly patient with me throughout the browsing process, giving me his honest opinion and was not pushy like most other salesmen/women. The certif incredibly patient with me throughout the browsing process, giving me his honest opinion and was not pushy like most other salesmen/women. The certified used car I ended up getting from this dealership was high quality, just needed some deep cleaning on my part but, when they certified, they mean it. Have not had an issue with it since purchasing in September 2021. Bad: 1) I didn't want to sign paperwork without support, this being my first large purchase, just to remind you. Joe mentioned that he was supposed to be the one to finalize the purchase with me but that was impossible with my schedule. He either had to not leave for his vacation as planned, or switch the sale over to Aimee. I told him I would rather not buy the car than keep him from his vacation so, Aimee gave me my keys and etc. 2) went over to financing and spoke with Heather Romine who kept taking her mask off throughout our time and asked "how bad COVID actually was" after learning i worked at OSUWMC. 3) I told them my competitive rate I would be getting with my long-time bank of about 3.09 or so, she brought in Brian Delcid to convince me to switch to their local financing option because they would "definitely be able to get me 2.94% with how good my score is". Coming back the next day with my boyfriend, I asked heather if everything was as we discussed as far as my rate, she said yes , pointed out one typo that was crossed off and so i stupidly signed the paperwork, trusting her. I read through it then after signing my name and saw that the rate was 3.09 and not 2.94 and asked her about that and she said " 3.09 was so good, no one would beat that" so i was tricked into signing with a local bank I had no experience with for the same rate. 4) Aimee pointed me to Joe's desk to get my keys for my new car. I dropped off the rental since i traded in my GMC and asked them if i needed to go to the bmv for anything. She said since my plates were switched over onto the camry, i'd be good to go. 10/20/21 I get a letter saying to renew my registration on my GMC that I had traded in. 5) I e-mailed Germain on their website, getting a response right away from Anna that someone would call me. 2 days pass, I finally get a call from Linda who said " hi your inquiry came into our new car sales area and i wanted to make sure you weren't driving with an unregistered vehicle." I told her they let me know the dealership would take care of it which she responded with "dealerships don't normally do that". I have two co-workers who've bought cars through germain and they had temporary registrations that the dealership gave them. She said she was sorry about my experience and would let the correct people know. 6) After doing my own math on my paperwork, they added an extra $100 to my total car price which was not discussed. To say i'm "livid" is an understatement at this point. I was lied to about my registration and would've never found out until this registration update notification or getting pulled over/involved in an accident OVER A MONTH after purchasing the vehicle. The bait and switch with the rate was very unethical and I felt cheated. Also the unprofessional behavior of their so-called store managers is just amazing to me. I will not be purchasing another car from Germain and wouldn't recommend it to 1st time buyers. Everyone else, I hope you have a better experience than I did. More

Helpful 1

Report | Print

5 Five stars goes to Chaz ! He literally helped me choose from quite a list that I had brought. It was a late night purchase that I had not expected and it would not have happened without Chaz. And he follow from quite a list that I had brought. It was a late night purchase that I had not expected and it would not have happened without Chaz. And he follows up!!. His customer service skills are on point and I love my Mazda !! More

Helpful 0

Report | Print

Great service experience and super nice staff. Mahogany Nolen went over and beyond to help me twice in the last couple of months to process my service fee payments. I did not have my Toyota Credit Card wit Nolen went over and beyond to help me twice in the last couple of months to process my service fee payments. I did not have my Toyota Credit Card with me but she called the company to help process my payment. Very dedicated customer service •. More

Helpful 0

Report | Print

I took my car for service this morning at Germain Toyota of Columbus. The atmosphere was awesome, Mahogany was patient and friendly while processing my car rental and responding to incoming phone calls. It of Columbus. The atmosphere was awesome, Mahogany was patient and friendly while processing my car rental and responding to incoming phone calls. It was very clear she is committed to providing great customer service. More

Helpful 1

Report | Print

Mahogany & Marie, who I refer to as M&M, of the rental department, have shown so much patience and understanding with me during my times renting vehicles. They are always friendly and professional. department, have shown so much patience and understanding with me during my times renting vehicles. They are always friendly and professional. More

Helpful 0

Report | Print

Both of the people who helped me were awesome! They were kind and went above and beyond to help me out. They were personable and super nice. If you need help with anything, get help from Mahogany and Jared! kind and went above and beyond to help me out. They were personable and super nice. If you need help with anything, get help from Mahogany and Jared!! More

Helpful 0

Report | Print

I was given great service and for a wonderful act of kindness in the service and administration dept. I give them a rating of 150%. kindness in the service and administration dept. I give them a rating of 150%. More

Helpful 0

Report | Print

I recieved great customer service at the service desk from Mahogany. She is friendly personable and knows her job well. Been in the service business myself for many years and can tell you she is an asset from Mahogany. She is friendly personable and knows her job well. Been in the service business myself for many years and can tell you she is an asset to your dealership! Don't let her get away. More

Helpful 0

Report | Print

Just had my car serviced Guys were greatLady’s behind Just had my car serviced Guys were great Lady’s behind counter were Amazing took very good care of me very kind treated me like family Five star Just had my car serviced Guys were great Lady’s behind counter were Amazing took very good care of me very kind treated me like family Five star every day I’ve been in there More

Helpful 0

Report | Print