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Manny Castillo
Manny Castillo at Hawk Mazda
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Manny Castillo | Page 3

Assistant Service Manager/Advisor

Hawk Mazda

2421 South Rte. 59
Plainfield, IL 60586

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4.9
134 Reviews

Dealership Experience

4 yrs, 7 mos

Industry Experience

10 yrs, 5 mos

Languages Spoken

English English

Spanish Spanish

4.9

134 Reviews

Write a Review

134 Reviews of Manny Castillo

September 05, 2023

Dealership Rating
Employee Rating

This is the second car I buy at Hawk Mazda- loved my first CX-5. The service here while car shopping and after for car services was excellent. Sadly, I lost it to a house fire. I came back to replace More

by Paramo0217
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Wolff

Helpful
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Sep 09, 2023

Hawk Mazda responded

Hello, we're happy you found our staff to be so supportive during your experience here at Hawk Auto Mazda. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 30, 2023

Dealership Rating
Employee Rating

Manny was amazing 😊 We will be back for all of our services. Thanks Ken and Kelly More

by Kkbs134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Sep 03, 2023

Hawk Mazda responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

August 25, 2023

Dealership Rating
Employee Rating

Always great service when working with him. He made sure that I'd understood the services that are needed for my vehicle and why they should be done. More

by fitts.tiffany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Jordan

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Aug 30, 2023

Hawk Mazda responded

Hello, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 17, 2023

Dealership Rating
Employee Rating

Worst customer service, not helpful. Wanted to take advantage of the dilemma. Was not given options. More

by Yessenia_rios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Helpful
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Aug 21, 2023

Hawk Mazda responded

Hi, we regret to hear that you had this experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (815) 725-7110 at your earliest convenience to discuss how we can turn your experience into a positive one.

August 13, 2023

Dealership Rating
Employee Rating

It is a good dealership. It can be hard to get a clear response sometimes. More

by Josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Aug 17, 2023

Hawk Mazda responded

Hello Josh, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 09, 2023

Dealership Rating
Employee Rating

Manny was great. Explained everything. Even had a video to show me. Will back again More

by SUEFUESTEL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Aug 14, 2023

Hawk Mazda responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

August 04, 2023

Dealership Rating
Employee Rating

Dale is a BIG part of why I service at Hawk! Dale has a HUGE personality and cares for his customers! I love the newer LARGER facility too! More

by Justin W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Woods, Dale Rowden , Vincent Jordan

Helpful
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Aug 06, 2023

Hawk Mazda responded

Hi Justin, thank you for your kind review; we are happy to pass along your comments to the team here at Hawk Auto Mazda! If you have any further questions, please give us a call. We're always happy to help!

July 28, 2023

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Employee Rating

Very clean and professional environment. Easy to work with. Was worth the drive all the way fron Tinley Park. More

by RON.KOZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Lieser, Ernie Principe

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Jul 31, 2023

Hawk Mazda responded

Hi Ron, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!

July 28, 2023

Dealership Rating
Employee Rating

Great communication between Dale, the tech and myself. I appreciate that everything was explained in detail More

by Jan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Woods, Dale Rowden , Vincent Jordan, Aaric Yaney

Helpful
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Jul 31, 2023

Hawk Mazda responded

Hi Jan, thank you for your kind review; we are happy to pass along your comments to the team here at Hawk Auto Mazda! Please don't hesitate to reach out if there's anything additional we can do for you.

July 27, 2023

Dealership Rating
Employee Rating

Dealer very quickly got me an appointment when my service light came. Service person was very nice and professional. My car was immediately serviced when I arrived. The waiting area was very nice, with com More

by vsrognrud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Woods

Helpful
Report | Print
Jul 30, 2023

Hawk Mazda responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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