Manny Galvan | Page 3

North Park Toyota of San Antonio responded

We apologize for the inconvenience and frustration you experienced with your purchase of the used 2018 Toyota Prius. Providing transparency and accurate information to our customers is a priority, and we regret that the condition of the oil pan was not properly disclosed to you. We understand the unexpected expense and inconvenience this situation caused, and we apologize for any inconvenience or dissatisfaction it may have caused you. Your feedback is important to us, and we take it seriously as we continuously strive to improve our processes and services. To address your concerns and discuss this matter further, we encourage you to contact Fred Duron at fredd@nptosa.com or Ray Andrade at randrade@nptosa.com. They are dedicated to assisting customers and ensuring their satisfaction, and they will make every effort to address your concerns promptly and effectively. Once again, we apologize for any inconvenience or frustration this experience may have caused you. Your satisfaction is important to us, and we appreciate the opportunity to make things right. Thank you for bringing this matter to our attention, and we look forward to resolving it to your satisfaction.

North Park Toyota of San Antonio responded

We sincerely apologize for the experience you've had with your recently purchased vehicle. We understand your frustration. We want to assure you that we are committed to resolving this situation fairly and to your satisfaction. We value your business and regret this turn of events. We are committed to regaining your trust and ensuring a positive outcome. Please contact Fred Duron at fredd@nptosa.com or Ray Andrade at randrade@nptosa.com at your earliest convenience.