Manny Garcia | Page 16

Reliable Nissan responded

We understand how frustrating it must feel to notice discrepancies on your receipt after leaving, especially regarding the tire rotation and the car wash. Your feedback is very important to us, and we’d like the opportunity to address your concerns directly. Please contact Steve Vigil, our Service Director, at Svirgil@vtaig.com so we can better understand what happened.

Reliable Nissan responded

Thanks for your feedback! We’re glad to hear you appreciated our communication and turnaround time. We understand your concerns about the credit card fee and will take your input into consideration as we strive to improve our services. Your insights are valuable to us!

Reliable Nissan responded

Thanks! We're thrilled to hear you had a great experience with our team. Providing excellent service and options for our customers is our priority. We appreciate your kind words and look forward to seeing you again soon!

Reliable Nissan responded

We truly appreciate your loyalty to Nissan and value the trust you’ve placed in our brand over the years. We're sorry to hear that your recent experience with Reliable Nissan’s service department fell short of expectations, especially given the positive experiences you've had with other Nissan dealerships. Your feedback on service wait times, vehicle cleanliness, and loaner car availability is important to us, as we aim to improve every aspect of our service. We would like to address these issues directly and restore your confidence in us. Please feel free to reach out to our Service Director, Steve Vigil, at Svirgil@vtaig.com.

Reliable Nissan responded

Teresa, thank you for the wonderful feedback! We’re thrilled to hear that our team's professionalism and care made such a positive impression. Your support motivates us to keep delivering our best every day. We appreciate you taking the time to share your experience!

Reliable Nissan responded

We understand how important it is to have a smooth service experience, and we sincerely apologize that your visit did not meet expectations. We strive to provide exceptional service to all our customers, and it’s clear we missed the mark in your case. To resolve any remaining concerns, please feel free to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

Reliable Nissan responded

Ramesh, thank you for your fantastic feedback! We're thrilled to hear you had such a great experience with our customer service. We’re committed to maintaining this high standard and appreciate your support!

Reliable Nissan responded

Thanks for your understanding! We appreciate your patience during the process and are thrilled to hear you’re happy with the final results. Your feedback helps us improve and keep delivering awesome work!

Reliable Nissan responded

Thank you for taking the time to share your experience! We appreciate your kind words about Ramon and Manny. We're glad to hear that Manny is working diligently to troubleshoot the mechanical issue with your Frontier. Your confidence in our team means a lot to us, and we're committed to getting you back on the road safely. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing us!

Reliable Nissan responded

Thank you for sharing your experience! We're glad to hear your service was completed efficiently and that our team could assist with a ride to the mall. We’re here to make your visits as convenient as possible—don’t hesitate to reach out next time. Safe travels until then!